Maintaining good oral care habits—and figuring out ways to improve your oral health—can be tricky, even with regular trips to your Dentist. The Philips Sonicare App’s Innovation team partners directly with Dental Professionals to ensure you get the most advanced and beneficial solutions, for the total oral care experience you need.
In the Philips Sonicare App:
The dentist is ready to see you! With Sonicare’s Teledentistry solutions, get a personalized, comprehensive dental evaluation from a Licensed Dental Professional, within 24 hours. Just some quick background info and a few photos of your mouth, Teledentistry solutions means there’s no need to wait.
Track your brushing, as you brush! The Philips Sonicare App monitors your brush pressure and shows you the spots you’ve missed, ensuring consistent, healthy, and complete coverage, every time you brush. Simply sync the App to your Philips Sonicare DiamondClean Smart or Philips Sonicare FlexCare Platinum connected toothbrush, and let the App guide you to a cleaner, happier smile.
Oral Health Coach
Receive personalized guidance and positive suggestions for maintaining and improving your dental hygiene and daily oral care routine. Your Coach helps you achieve everyday wins, striving for a healthier you.
Want whiter teeth, healthier gums, or fresher breath? Set a goal with the Sonicare App, and it will track your progress, giving you personalized progress feedback along the way.
Communicate with your dentist between visits. The Sonicare App enables you to send your oral care goals and progress reports to your Dentist, directly. And by recording your trouble spots (like gum recession or cavities), the Philips Sonicare App provides personalized, dentist-approved advice. The Sonicare App can even help you set up your appointments, and will remind you when it’s time for your check-up.
Brushing, dental hygiene, and Dental Professional features in the Philips Sonicare App require connection to the Philips Sonicare DiamondClean Smart or the Philips Sonicare FlexCare Platinum connected toothbrushes. Solutions and Teledentistry features can be accessed without connecting a Philips Sonicare device.
Download the Sonicare App to get started. The App’s simple onboarding will guide your experience, whether connecting a device, exploring connected devices, or accessing Solutions.
Find out more about Sonicare connected products by visiting:
Find out more about the FlexCare Platinum Connected by visiting https://www.usa.philips.com/c-m-pe/electric-toothbrushes/diamondclean-smart/latest#filters=FLEXCARE_PLATINUM_CONNECTED_SU&sliders=&support=&price=&priceBoxes=&page=&layout=
"With each update, new features and solutions are rolled out, ensuring this experience grows with you. At Sonicare, it’s your needs that drive innovation.
***US and UK Only*** Never run out of replacement brush heads again. The Sonicare app monitors your brush head’s actual usage and the brush head re-ordering service automatically delivers replacement brush heads at just the right time."
Ratings and Reviews
Overall good, but needs many refinements
Ultimately, this app does exactly what it’s supposed to - provide paced brushing routine to help achieve a better clean and market other Sonicare products to the consumer. My gripe is that this app seems like an afterthought rather than a priority to the brand. Firstly, it has been almost 6 months since the release of the iPhone X and yet, there has been no update to the user interface to complement this device.
Next, from my experience with my DiamondClean 9700, it seems that there is only communication in one direction (brush -> app), not the other way around. When everything goes according to plan, the usage of the app is clean and polished. The issue is when completing a touch up - the app will day “All Done” but the brush will continue a regular cleaning without a care in the world what the app thinks. Also, why doesn’t the whitening cycle allow for extra cleaning? Once it’s done, it’ll complain about missed spots but provide no way to retouch these areas. This could be fixed if the app could control the brush.
Finally, I wish there was a way for the brush to log cleanings when the app isn’t open and then transfer that information on the next app connect. I’m not sure if it’s a memory constraint within the brush, but having offline logging would be great for those times when it is inconvenient to go grab the phone.
Good but could be so much better
The app often does not recognize where in the mouth you are brushing. For example, in touch up, where the zone inside is yellow, I am brushing on the inside, yet the app is highlighting the outside area that is already a clean white. I can appreciate if the device does not think that I have brushed adequately, but when it does not register that any brushing has taken place, it is quite frustrating. Called technical support and went through a series of resets with no improvement. They then sent a new handle (under warranty), but still having same issues. It is a great concept and very good incentive to good oral care, I just wish that the bugs could get sorted out! Firmware and app are both up to date...
This is an update to previous review. The solution to my problem was found in another review—-the toothbrush must be level for the feedback to the app to be accurate. The only way to achieve this is to have the phone mounted in front of you on the mirror. My husband’s Oral B toothbrush came with this mount, which he does not use. It works like a charm and should be part of the package when buying the brush along with instructions to mount the phone and keep the toothbrush level! I would give this 5 stars, if the mount were included.
Tracking only works when you brush with the app, and even then, it’s completely inaccurate. I’ve been following directions for a week and the app shows I’ve missed 3/4 of my mouth when brushing, even though I’ve been getting a “complete clean” message every time I brush. Also, the app constantly crashes and restarts even while I’m brushing. I bought the toothbrush to use with the app and better my oral health, but as of now, I’ve spent $270 on a regular toothbrush with a useless app.
Following my review, I got a response from a developer telling me to connect the brush to the app. I clearly stated saying that I’ve been brushing with the app. So, how else am I supposed to connect it to the app, I’m already brushing with the app open, giving me instructions on how to brush. I was also told to contact customer support, which I did a while back, and I discovered that even the customer support associates didn’t know how to properly connect/when to connect the brush to the app. So I’m currently lost as to what to do when both Philips, and it’s developers don’t seem to know exactly how their own product works.
For the last time, developers that keep telling me to connect my toothbrush to the app, MY TOOTHBRUSH IS CONNECTED.
Developer Response ,
Hi there, thank you for sharing your experiences here. We are sorry to hear you have been facing some issues with the app and that so far you haven't found our support all that useful. We would like to assist you further with the app and would therefore like to ask you to reach out to us on Facebook or Twitter. There, we can help you with this. Thanks in advance, we hope to hear from you soon.
- Philips Consumer Lifestyle, B.V.
- 239.7 MB
- Health & Fitness
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Bulgarian, Croatian, Czech, Dutch, Estonian, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Polish, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Ukrainian
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©Koninklijke Philips N.V., 2004 - 2018. All rights reserved.
With Family Sharing set up, up to six family members can use this app.