iPhone Screenshots

Description

** NOTE: Requires Atlassian JIRA with JIRA Service Desk and Pocket Desk Connector add-ons installed. See below. **

Pocket Desk is a mobile companion for JIRA Service Desk. It helps service desk team members to keep track of their most urgent task and the time left to address it.

Features:
- Displays issues from any project and queue.
- Sorts issues in queues based on SLA urgency.
- Shows the SLA status (grey - yellow - red) according to goals defined for SLA.
- Saves a ‘pinned’ issue on the main screen.
- Tracks and shows metrics for the pinned issue, such as “Time to respond”.
- Notifies you when SLA status of the pinned issue changes (so you may need to hurry).
- Push notifications of all important events.
- Periodically synchronizes issue content when online.
- When offline, continues to show issue information and live metrics.
- Option to gather debug information for support purposes.

Requirements:
- JIRA 6.4 or later
- JIRA Service Desk 2.3.6 or later
- Pocket Desk Connector 1.2 or later (install from Atlassian Marketplace)

Current Limitations:
- Shows basic issue content only (summary, description, comments, attachments) - does not show fields.
- Issues are read-only (can be opened in Safari for editing via a link in the issue viewer)

Feedback and Support:
- Need help? Need more features? Let us know at support@almworks.com

What's New

Version 1.2.2

Support for JIRA 7.3 and a few fixes.

Ratings and Reviews

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R3ds4nd

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Information

Seller
ALM Works Ltd
Size
4.3 MB
Category
Productivity
Compatibility
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
You must be at least 17 years old to download this app.
Unrestricted Web Access
Copyright
© 2015-2017 ALM Works
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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