Podium is a Customer Interaction Platform that enables local businesses to communicate with customers via text message. With Podium, businesses can easily answer questions from prospective or current customers, collect reviews on the most important sites, and gain insight into their customer experience. Podium serves 120,000+ users across over 13,000 businesses and is redefining the modern relationship between businesses and customers. Headquartered in Lehi, Utah, and founded in 2014, Podium has received funding from Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.
We’re working hard to polish your experience in the app. We’ve fixed a few more bugs and made some tweaks to make the app smoother. Enjoy!
Ratings and Reviews
Great for any business
People rely on the internet and reviews to guide them towards making the right purchase at a reputable establishment. By simply just asking a customer to give you a review goes out of sight out of mind when the customer leaves. With this app you can send a link via text or email to help get the review done for your business. In the world of smartphones this app is phenomenal to get your business ratings up. I send the link to all customers post sale and have had an 80% + success rate with customer reviews. It is much easier to give a review from your smartphone than it is getting to a desktop pc. Quite convenient!!! I love the podium app and will continue to be use it daily as it has brought me many customers. Thanks again.
Developer Response ,
Hi Kevin, great review! Thank you for sharing a thorough review of the Podium app and its beneficial features. Great to hear about the 80% success rate in getting reviews from your customers, it demonstrates the excellent service you offer your customers.
BUSINESSES BEWARE. Podium makes it nearly impossible to cancel. We used their services from 2016 to late 2017 and decided to postpone use while we went through a few process changes. Our first attempt to cancel was in January 2018. When we got a bill in February we made a second cancellation attempt. It is now mid May and they have still not cancelled our account. Their excuse was the rep we tried to cancel with “is no longer with the company.” Their rep went on to say that they are “sorry we feel that we need to be reimbursed” and that they cannot because they do not have proof we tried to cancel. (They do not record calls when convenient for them)
Strongly recommend businesses look elsewhere for review sites as it’s just as important to have a good product as it is to do good, ethical business. STRONG PASS ON THIS COMPANY.
The guy who commented nailed everything about getting a review and how this app offers convenience. 100% agree. HOWEVER - a big update is needed in order to fix the loading errors that keep occurring when you’re trying to view older messages. Sometimes it bugs out if you go too far and repeats the same messages over and over. I use this almost everyday and i still think it deserves more than a 5 star rating. I’m excited to see what it has to offer in the future.
Developer Response ,
We appreciate the feedback and review, cjp_jams. We've listened to the feedback from our customers (including yourself) and made updates to improve the reliability, look and use of the app. Version 6.0.2 of is now available for you to use, we hope you enjoy it!
- Podium Corporation, Inc.
- 27.7 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 9+ for the following:
- Infrequent/Mild Profanity or Crude Humor
- © 2018 Podium
With Family Sharing set up, up to six family members can use this app.