iPhone Screenshots

Description

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it.

Order burgers, sushi, pizza and more with Postmates:

• 350,000+ local and national restaurants and retailers.
• 300,000+ Postmates on the ground, ready to bring you anything.
• Real-time order tracking, keeping you updated on your delivery progress.
• Active in 2,900+ cities and counting in the U.S. and Mexico.
• Free delivery on all orders over $15 with an Unlimited Membership.

GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store.

DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it. We get it.

FAST DELIVERY
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.

POSTMATES UNLIMITED
Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 20% when you sign up for an annual plan.

CUSTOMER SERVICE
Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com

NATIONAL PARTNERS
Jack in the Box, Shake Shack, By Chloe., Tender Greens, Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, Chili’s Grill & Bar, The Halal Guys, Panera Bread and many more.

ALSO GET DELIVERY FROM
McDonald's, Dig Inn, Wingstop, Wendy’s, Raising Cane’s, The Cheesecake Factory, Starbucks and many more

ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.

AVAILABLE INTERNATIONALLY
Mexico City

WAYS TO PAY
Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.

PROMOTIONAL TERMS
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

What’s New

Version 5.1.8

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

Here’s what you'll find in our latest update:
• Get free delivery from trending restaurants with Postmates Party, get in before the timer runs out

For the first 100 customers to enter in promo code: GOTFINALE, you'll receive an additional $2 off your total on your next order.

Ratings and Reviews

4.0 out of 5
82.9K Ratings

82.9K Ratings

kmc3398 ,

Disastrous app

Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!

Developer Response ,

Hi there, kmc3398, this is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Just let us know that you're following-up from an app review in the text. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Stephadoll ,

UPDATE: Unfair business... RESOLVED!

The Postmates app has cliches. I double checked to make sure my order included the special instructions, but once I tapped order now I noticed the special instructions were not on my order. When I tried tracking my order delivery the app wasn’t refreshing in real time & the GPS map was blank it didn’t show any roads. I couldn’t tell where the driver was or how long til he’d arrive. I’ve been a loyal & frequent customer of Postmates, & I feel that my issue wasn’t addressed properly, I don’t eat guacamole, I can’t eat beans & salsa that makes me sick. I don’t have money to waste on food that I don’t like or can’t eat. I don’t believe that it’s fair that I have to pay for food that I had to mostly throw away! I ended up having food delivered from another business. Since they didn’t listen to my requests & are charging me for more than I think is fair. I’m immediately deleting the Postmates app, writing a review about their unfair treatment of customers complaints, & warning everyone I can not to do business with this company!
——————————————————————————————
The App has been updated now works well Postmates gave me a full refund for my incorrect order. I’d order from them again, thanks Postmates for resolving my problem.

Developer Response ,

Hello - I’m sorry to hear that your experience with our service was not what you expected. We’d like to review your issue again and make this situation right. Please press “contact developer” when you receive this reply and select “App review followup” from the dropdown on the form. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Alyssa Antoneth ,

Would not trust this service.

Had the worst experience using this service to get chicken wings from Wing King delivered to my house. I placed my order using the app at 6:40pm. First of all, the menu prices on the app aren’t the same as the actual restaurant so you don’t really know how much you’ll get charged til the very end. Initially my order was going to be about $45. The app states that it will take 50-60min to get my order, that’s fair. After 40min passes at 7:19pm, I get a text from my Postmates driver saying the order will be ready in one hour. Over an hour passes by at 8:36pm, and my food still has not came or have I heard from the driver. I call the Wing King to ask what happened and they state that I need to call my Postmates driver because the food is ready and has not been picked up. I attempt to call/text the number that text me and can’t get through. Finally on the app I find a number that reaches the driver and she says that the kitchen got backed up and she’s going to get the food right now and be right over. My food came to the door at 9:14pm. Cold and with no receipt. Later find out that the app is charging me $75 for my food from an additional $12 service fee and a $6 delivery fee. I did not tip. I followed through with Postmates and filled out twice that I had a bad driver and bad service but no one has contacted me in any way or form. I’m absolutely shocked. Please learn from my mistake and do not waste your time or money using this app or service!

Developer Response ,

Hello - This is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please
press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Information

Seller
Postmates Inc
Size
126.9 MB
Category
Food & Drink
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2019 Postmates Inc.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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