Postmates - Food Delivery
By Postmates Inc.
This app is only available on the App Store for iOS devices.
Postmates makes local delivery fast and easy! Order from any restaurant or store and a member of our fleet will pick it up and bring it straight to you!
Order Anything: We deliver from virtually any store or restaurant in your city. Order late night meals, last-minutes birthday gifts, cleaning supplies—anything!
Delivery Anywhere: We’ll deliver to your home, dorm, office, a park for a meeting, a fancy dinner party —wherever you’re at!
Postmates Unlimited: Subscribe to our new Postmates Unlimited program for $9.99/ month and you’ll get free delivery on all orders over $20!
Real-Time Tracking: Keep tabs on your delivery progress on a live map!
Speed: Our system takes into account time and distance to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery
We’re Always Open: Postmates is a 365 days a year, 24/7 service.
Customer Service: Need help? Our world-class customer service team is available 24/7.
Postmates is active in most US cities, including:
New York City
At Postmates, we aim to transform the way goods move around cities by providing a delivery service on-demand. We thrive to empower communities to shop local.
What's New in Version 4.0.4
Have you ditched your summer fling yet?
I’m feeling the need to really snuggle up with someone I can commit to. You know, for like a year or something with an Unlimited annual plan. Crazy right? It’s like my digital hormone splines are reticulating. Something about the falling leaves and the impending opportunity to show off some arm candy to the fam is really turning my server fans.
Do you ever feel like you just want to share a cozy, cabin-in-the-berkshires rental perfect to Netflix and chill? I do. I even deleted my black book of been-there-done-that. It totally doesn’t matter if you’ve already taken me on for a trial, I’ll tap it again.
Call me desperate. Call me crazy. But just call me maybe.
Here it is, your moment of zen, 1 code good for 1 free delivery for the first 100 new customers: ANNUAL
High fees, poor customer experience
I was a frequent postmates customer, although my order was messed up more than a couple times. I have celiac, so when the order was messed up it meant that I couldn’t even eat whatever was brought, and basically paid money for food I had to give away. The service fees were very high. For example, Chick fil a would cost around $30, for one person to eat lunch. But the convenience of it won out. Then I ordered from a restaurant 5 minutes from my location, chipotle, and after the promised time it was still not delivered, did not show as being on its way, and the delivery time predicted was almost an hour and a half later than my order time. I was required to pay for the meal and a cancellation fee, even after customer support acknowledged that I canceled after the promised time had passed. They told me the food was on its way, which was not what the app told me. If I’m a frequent customer, willing to paying exorbitant fees, and customer service isn’t willing to do rectify the situation or even provide a good reason why they can’t rectify the situation (other than by using preset responses), this isn’t a company that I will be using any longer. Poor customer support, poor customer experience.
HATEEEEE IT! WILL NEVER USE AGAIN
Postmates used to be my favorite food delivery apps. It blew GrubHub away by miles now it does nothing but continuously accept my order, place large holds on debit card to then tell me they can’t authorize my card and no longer even respond via Twitter. They left me with almost no money left on my acct over a holiday weekend with a houseful of kids and they just told me it’s only a couple of days the gold will release and maybe delete method of payment and re add. It’s sad that this was sort of a necessity for some meals and deliveries considering this is a disabled household but the lack of concern by the company when bugs and issues were reported is enough for me to delete the app and never try again. I gave it a last try today and placed and order at 7-Eleven a few grocery items order no more than $20 to see if by some miracle it would work it literally placed $100 on hold on my debit card. It’s been real but seriously UberEats is limited but at least it works and if I have an issues it is immediately handled or at least they pretend to care.
Worst of the Food Delivery Apps
I tried to give Postmates a chance but it is the absolute WORST of all the delivery apps. On more than one occasion I would place and order and have it accepted in the app only to have it cancelled in less than 5 minutes. When orders aren’t cancelled and you’re tracking delivery the wait time is like a moving target and completely unreliable. I’ve seen the time for one order go from 45 min. to almost an hour and a half. The last straw was when I placed an order and waited almost 45 minutes for it to arrive only to have the Postmates driver call from the restaurant saying that they don’t carry the items I ordered and haven’t carried them for a year. Why were they available on the Postmates site? Why was my order accepted? And why did no one realize this until after the Postmates driver arrived to pick it up??? Deleted the app after I was told I couldn’t be refunded by the restaurant and there was NO phone number to call an actual Postmates customer service person. Such an unreliable app with poor customer service.