Postmates - Food Delivery, Faster
By Postmates Inc.
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Postmates delivers the best of your city to your door in minutes, from local favorites to Chipotle and Starbucks. It’s the fastest, easiest way to shop local on-demand—place an order from any restaurant or store and a member of our fleet will pick it up and bring it straight to you!
Order Anything: We deliver from virtually any store or restaurant in your city. Order late night meals, last-minutes birthday gifts, cleaning supplies—anything!
Speed: Our system takes into account time and distance to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery
We’re Always Open: Postmates is a 365 days a year, 24/7 service.
Delivery Anywhere: We’ll deliver to your home, office, a park—wherever you’re at!
Real-Time Tracking: Keep tabs on your delivery progress on a live map!
Customer Service: Need help? Our world-class customer service team is available 24/7.
What's New in Version 3.9.3
Heyyyyy ... soooooo ...
Did you see me on The Ellen Show with Jennifer Aniston yesterday? Because we were all over your TV. No I'm serious, go Google it. We did it guys! We made it!
So anyway - there's a thing we did last week where we would crash for about 0.25% of you ridiculously smart, beautiful, handsome, attractive people. And that's just not okay. We're sorry.
We fixed that for you forever. Yes we did. And ... that's kind of it for this week. Because we're still working on big super amazing things that can't be done in one week but are nonetheless extra exciting when we are done with them.
So here it is, your moment of zen, good for 1 free delivery for the first 100 customers: #ELLENSHOW
Stay classy everybody.
Worst service ever!!!!
Not only was my food late cold and missing items before but today when I ordered I never received my food!!! No reply from the driver who said she was here and no reply from the customer service other than the basic "we will continue to look into this matter" they have the worst service ever!!!! I've there was an option to give negative stars I would....please do not use this app here I am over an hour later still waiting on a reply from anyone as to where my food it what happened or if I'm getting my money back!!!!! This app is complete crap........... update almost two hours no reply from customer service...... do not waste your time
Poor customer service
I was shown a text from my delivery person saying "one order of orange chicken. If customer orders more, don't give them an additional order."
I contact customer service and apparently they don't have a phone and only an email. What kind of functioning company doesn't have a phone for someone to contact them at? Seriously?
Then when they contacted me back they provided no explanations and only took the food charges off and I still paid for the delivery fee. I don't know what kind of service provides no explanation and still makes you pay. This app is trash and has a delivery fee higher than the food I'm ordering. Don't download!
No longer any good
Loved this app at first, but maybe that was just the novelty effect. Because it seems the quality and reliability has plummeted lately.
My most recent (and probably last) postmates order, 30 minutes after placement I get a text from the courier indicating he had canceled my order because the restaurant had a "problem" with his card.
I then receive the standard "Your order has been completed" email, and while I was not charged for the food itself, postmates still found it appropriate to charge me the delivery and service fees which totaled $10. I pointed this out in my order feedback and asked for a refund, but noticed yesterday (one week later) that this charge was still on my account. Sent them another email, still no reply.
The app is a great idea and when it works, it's wonderful, but the general hit and miss quality is a big downfall. And this latest customer service fail means that I cannot recommend this app to anyone.