Screenshots

Description

Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit, the more smiles you’ll earn and the more Perks you can redeem.

What's New:
-Enjoy photos of our newest menu items, check your Perks status and start your order all from one spot!
-Find and save your favorite shop.
-Choose to pay & earn smiles or just earn smiles, all by scanning your unique QR code.

What's New

Version 2.1.1

- Minor improvement order ahead experience

Ratings and Reviews

4.7 out of 5

17.1K Ratings

17.1K Ratings

Horrible App/Order experience

Meaty098

Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.

So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong

My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.

Could be SO much better

BayouBrat

I don’t know if it’s the app’s fault, or Potbelly’s themselves, but this is the third (and FINAL) time, I will use the app to pay. Once again, I paid with the app, got an immediate receipt, and was told by the employee, the payment didn’t go through, please do it again. So, I did. Again, I get immediate confirmation, and I’m told “No. it didn’t go through, please rescan”. I refused, as I’ve now paid $89 for 4 sandwiches/sides. The employee THREATENED to call the police and have me arrested for stealing!!! The manager FINALLY got off her cell phone, “voided” the order, and said I could go. She didn’t/doesn’t know how to refund my money, so I’ll have to trek BACK to the store, and try to find someone who has a clue as to what they’re doing. I’m over this app

Payment doesn't work, location permissions wrong, UI mostly confusing

Luke Murphey

I tried to use the app to place an order. The app concludes saying "order success" while at the same time indicating that "payment failed".

I then tried to pay in the store using the app; this also failed.

The app asks to location services even when the app isn't running. If you decline location services then you have to scroll through an unordered list of every PotBelly in existence to select your PotBelly. I gotta say, I didn't realize that there was so many PotBellys.

Information

Seller
POTBELLY SANDWICH WORKS, LLC
Size
79.9 MB
Category
Food & Drink
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© Potbelly Sandwich Works, LLC
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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