Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit, the more smiles you’ll earn and the more Perks you can redeem.
-Enjoy photos of our newest menu items, check your Perks status and start your order all from one spot!
-Find and save your favorite shop.
-Choose to pay & earn smiles or just earn smiles, all by scanning your unique QR code.
· Edit and delete addresses when ordering delivery or checking out
Ratings and Reviews
Brighton dec 28
Came in after ordering on road - a little early, but not too far off. No one at counter but staff cleaning near beverages sort of greeted us and then went to check print out when we said we had pick up. Woman who appeared to be manager (pink hair) seemed frustrated at table and asked where’s Dave - I am sending him home. Sort of huffed and puffed and two women went to work in order. Someone I assume was Dave walked out from back and got sent home. Ended up with Tuna sandwich with toppings when we had requested plain - we stood back from counter due to yelling at Dave and they didn’t confirm toppings with us. Ended up with a sandwich for Ryan in our bag. At one point 2 salads as well but one removed as bag handed to us. Daughter went back in to ask for sandwich without lettuce and tomato but felt like manager gave her hard time so she just walked out with sandwich. Went from awkward to unpleasant which is so different than experience in East lansing store. Won’t be hitting this location again. Felt bad for Dave
I work literally *across the street* from a potbelly, so when I placed an online order knowing I only had 5 minutes to pick it up and head back to work. I headed over to pick it up at 11:55am. They looked and looked and couldn’t locate my order until they said it’s been placed at another location, 4 blocks down the street, on 150 S. Wacker. So I walked and walked looking for it, so when I got to 150 S. Wacker, I walk up and down that block three times, no store front, no indication of a store. I finally ask security guard, he says he believes there’s one on the corner. I scale the block again, nothing. Finally I turn the corner, on a different street mind you. Make it half way down and still nothing. I look *through* some tinted glass to see a small decal for potbelly’s on a tiny door inside a the building and find my way in a packed shop. They have an online pickup window, which I proceed to wait for 30 minutes, (where I still am and continue to wait) awful
Horrible experience. Ordered online. Got confirm order went thru and transaction complete. Show up. NO ONE is in store. No customers. NO EMPLOYEES. At 8:10 pm on 4/30. Check your security video. Another customer entered we talk about being nervous. NO EMPLOYEES. I call for them. Two emerge and then a third. Tell me no order received. Show them confirm on my app. Still no acknowledgement. Show them app showing I paid. Nothing. Reorder verbally. They mess it up. Have to add items. Go to pay-again. I scan my app to pay again. Employee tells me to use another scanner despite first one flashing green. Asked for receipt as I suspect I paid twice if not now three times. Told register “locked up”. No receipt. I wonder if Potbellys corporate takes action against employees not in restaurant protecting the interests of the shareholders and or feels this was handled properly? Terrible service. Bad on many levels. I will Be next store at the Lake Bluff Chipotle next several times. Terrible.
- POTBELLY SANDWICH WORKS, LLC
- 95.1 MB
- Food & Drink
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Potbelly Sandwich Works, LLC
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With Family Sharing set up, up to six family members can use this app.