Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit, the more smiles you’ll earn and the more Perks you can redeem.
-Enjoy photos of our newest menu items, check your Perks status and start your order all from one spot!
-Find and save your favorite shop.
-Choose to pay & earn smiles or just earn smiles, all by scanning your unique QR code.
- Menu improvements
Ratings and Reviews
Horrible App/Order experience
Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.
So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong
My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.
Brighton dec 28
Came in after ordering on road - a little early, but not too far off. No one at counter but staff cleaning near beverages sort of greeted us and then went to check print out when we said we had pick up. Woman who appeared to be manager (pink hair) seemed frustrated at table and asked where’s Dave - I am sending him home. Sort of huffed and puffed and two women went to work in order. Someone I assume was Dave walked out from back and got sent home. Ended up with Tuna sandwich with toppings when we had requested plain - we stood back from counter due to yelling at Dave and they didn’t confirm toppings with us. Ended up with a sandwich for Ryan in our bag. At one point 2 salads as well but one removed as bag handed to us. Daughter went back in to ask for sandwich without lettuce and tomato but felt like manager gave her hard time so she just walked out with sandwich. Went from awkward to unpleasant which is so different than experience in East lansing store. Won’t be hitting this location again. Felt bad for Dave
I work literally *across the street* from a potbelly, so when I placed an online order knowing I only had 5 minutes to pick it up and head back to work. I headed over to pick it up at 11:55am. They looked and looked and couldn’t locate my order until they said it’s been placed at another location, 4 blocks down the street, on 150 S. Wacker. So I walked and walked looking for it, so when I got to 150 S. Wacker, I walk up and down that block three times, no store front, no indication of a store. I finally ask security guard, he says he believes there’s one on the corner. I scale the block again, nothing. Finally I turn the corner, on a different street mind you. Make it half way down and still nothing. I look *through* some tinted glass to see a small decal for potbelly’s on a tiny door inside a the building and find my way in a packed shop. They have an online pickup window, which I proceed to wait for 30 minutes, (where I still am and continue to wait) awful
- POTBELLY SANDWICH WORKS, LLC
- 95.9 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Potbelly Sandwich Works, LLC
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With Family Sharing set up, up to six family members can use this app.