Welcome to the new Potbelly Perks app! With our new app you’ll be able to seamlessly order and pay for your favorite meal and earn amazing perks. Get through the line quickly and securely just by scanning your phone at the register. No wallet required! Best of all, the more you visit, the more rewards you’ll earn.

-NEW Features-

Save time & jump the line! Order and pay for your food ahead of time and we'll have it ready when you arrive or pay in shop by simply scanning your QR code at the register!

Location your local Potbelly Shop and check out the menu any time.

Send digital gift cards through the app that can be used to order via the app or in store!

What's New

Version 2.0.17

- Minor improvement to gift cards

Ratings and Reviews

4.7 out of 5

9K Ratings

9K Ratings

Horrible App/Order experience


Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.

So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong

My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.

Could be SO much better


I don’t know if it’s the app’s fault, or Potbelly’s themselves, but this is the third (and FINAL) time, I will use the app to pay. Once again, I paid with the app, got an immediate receipt, and was told by the employee, the payment didn’t go through, please do it again. So, I did. Again, I get immediate confirmation, and I’m told “No. it didn’t go through, please rescan”. I refused, as I’ve now paid $89 for 4 sandwiches/sides. The employee THREATENED to call the police and have me arrested for stealing!!! The manager FINALLY got off her cell phone, “voided” the order, and said I could go. She didn’t/doesn’t know how to refund my money, so I’ll have to trek BACK to the store, and try to find someone who has a clue as to what they’re doing. I’m over this app

Getting better


Useless app!! The only good thing is that is saves fav store and fav orders. Can't edit fav orders, for example, if I want to add a drink, I have to completely make a full new order instead. Can't see perks in account, and not sure when I have them or not. Do not accumulate perks for ordering, just random promotions that aren't great. Would rather see all ordering options in columns instead of clicking "more". ****Has 30 minutes as shortest time even at 11am.**** Usually I just go in and order instead of ordering on app, since that is faster 100% of time. There is ZERO benefit to having the app vs just going into the store. I love love the food, but I can't see the benefit here.


65.4 MB
Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© Potbelly Sandwich Works, LLC


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like