Screenshots

Description

Stay connected to your home wherever you go! Protect America puts the tools to control your home security and automation system in the palm of your hand. Quickly check on your home, arm and disarm your system, and get alerts if something isn’t right. Not leaving home? Use Protect America’s home security app to control Z-Wave devices without leaving the couch, arm your system from your bed, or check on a noise by viewing video feed from a Wi-Fi connected camera.

Features include:
* Arm and disarm your system
* Watch live or recorded video
* Lock and unlock doors
* Adjust Z-Wave thermostats
* Receive alerts for events that matter most to you
* View event history

PLEASE NOTE: This app will only work with a Protect America system, and certain features are only supported with optional equipment.

Not yet using Protect America to protect your home and family? Visit www.protectamerica.com or call 1-800-951-5111 to get started today!

What's New

Version 4.5.2

· Secure Form payment via “Live Help”
· Download SD card video recordings
· Bug fixes and performance enhancements

Ratings and Reviews

2.5 out of 5

61 Ratings

61 Ratings

Complete 180

Chicky_09

I initially wrote a negative review for the current version of this app because it was always offline and I was unable to arm/disarm my system from the app.

However, I changed the placement of my door sensors and now they properly line up and communicate with each other, the panel, and the app. I had no idea that the sensors were acting as if the door was tampered, which explains why the panel status always said "System tampered".

So my advice to anyone having the same issue as me, check to make sure your sensors are properly placed. With my front door the moulding on the frame made it difficult to find a position for the sensors to work. But now it works great and I can finally use my app.

Developer Response

We're glad you were able to fix this! By far the most common errors we see with the application are actually errors with other equipment, with the app reporting them. I'm glad you were able to resolve these. Please don't hesitate to reach out to our service line if you experience any other issues like this - we'll be happy to get your system working 100%!

App used to work

Sgtashton

This app has become useless as far as setting my alarm. I’ve been a customer for a almost 5 years and for the last two months or so this app has just been taking up space on my phone as it doesn’t communicate with the system.

It’s since been rectified with a service update and now it works flawlessly. We should not have to call in for the update as paying customers it should be automatic or we should be called,emailed or messaged through the app. This is home security not candy crush.

Developer Response

I'm terribly sorry your experience with our app hasn't met expectations. We would love to troubleshoot if you'll give us the opportunity. Please give our Customer Care team a call at 800-951-5111, or Chat in from our website and we'll have a Team Member standing by to assist. If you prefer, we can investigate unilaterally if you'd be so kind to provide your first/last name, or your system address/phone number.

Slow app

Steve29376

I've been using the app and system for a few months now. The iPhone app on an iPhone 6 is sluggish on disarming. I always have to disarm twice. My wifi is strong. My internet is super fast. My wife disarms by key fob and its immediate. The app also shows as still arming Iike the next morning when I pick up my phone then shows armed. I am sure this has some effect on my phone battery life. Have not contacted the company yet. Figuring one day they will update the app. Especially with a new iPhone and OIS being released this month.
System great. App stinks.

Developer Response

Thanks for your feedback - we do have a new version of the app coming out within the next few months, however that doesn't mean we can't fix what you're experiencing right now. And, we might implement fixes based on your experience! Please reach out at your convenience to 800-951-5111 or chat with us using the chat interface on the app or at www.protectamerica.com/support and we will get this fixed for you!

Information

Seller
Protect America, Inc.
Size
40 MB
Category
Productivity
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2011-2013
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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