Publix Delivery & Curbside 12+

The app categories are not organized well. There should be a category for BOGO and organic items. Also BOGO only works in the app when you buy the exact same item.. not like in the store where you can mix flavors for the BOGO etc. You also can’t save items for easy access next time. You also pick the time at the end which I don’t like, i’de prefer it to be at the start. Also, there should be something to indicate them to substitute items (last week my item was out, they couldn’t get ahold of me and then I didn’t get my item), They should model the app to be like the Walmart grocery pickup app which is really easy and user friendly. I don’t mind paying more for the food to get Publix quality. I’ll keep using the app for now but am looking forward to updates.

When I logged into Publix and needed my groceries delivered, I was transferred to Instacart. The woman that did the shopping for me was good and we were even able to message each other if she picked a substitute I did not care for. (Although some items were not available, there are substitutes.) here’s the problem: once my groceries were delivered, I received an urgent message from my bank blocking a transaction in the San Francisco area. Luckily my bank did not let a transaction go through, especially since I shopped in Miami. The headquarters for Instacart is in San Francisco. I immediately cancelled my card, deleted the Instacart app from my phone and contacted them to let them know what happened and because I deleted my account online, the woman I spoke to said they were not able to help me. She said that my account was probably hacked but couldn’t be sure. Unless hackers are monitoring Instacart continuously and since headquarters for Instacart is in San Francisco, I don’t know what happened except that my bank prevented any transactions going through. All Instacart could provide me with was an “I’m sorry”. I will not use this company ever again and I thank god that my bank has a number of preventative actions in place to help me. If you use this company to purchase anything, you might be on the hook to pay for things that you did not buy….. Beware!!!!!

***** NOTE: When something is inevitably missing DO NOT click on the option to CREDIT ACCOUNT!! They give you back the money as a credit and you need to make a MINIMUM purchase of $35 to use it. So absolutely stupid if you don't make big purchase orders. Click the option to credit back on the card payment you used!!
It’s so disheartening how every other order i place is almost always missing something. This is a great service, and its so convenient, but please take my warning if you have an important pick up examples like birthday dinners, or special meals you’re making, or things you NEED, DO NOT USE THIS!!!!!!!!! Because even if they FORGET something, as in you check your bags before you leave and realize something is forgotten, publix cannot do anything about it as its INSTACARTS fault. Publix will tell you to contact instacart. So this is great if you’re doing SMALL orders, and you dont mind if one or two things is missing. I also had a $100+ order stolen! The instacart person said they delivered it and they drove off with all my groceries. Learned my lesson there for sure, never did delivery again. I’ve moved about 4 times in the past 2 years and its not a location issue either. I experience missing items everywhere i’ve lived. So just be prepared if things are missing. !!