Qweex 4+

Great wash - Poor support

I used Qweex 5-6 times total.
They are always on time, the car is sparkling, overall it’s very convenient.
I take one star down because there is no way to connect to the Customer support or reschedule. It used to be great - but this week (beginning of October 2020) it didn’t work at all. I needed to reschedule for later or at least to find out more precisely when my cleaner was coming (they give you 1 hour window). I tried to reach them over chat and over text several times - no answer. And no phone number. However, when my cleaner was on the way, I got an automatic notification and then I was able to reach him personally and he got back to me right away. He finished my SUV (exterior and interior, no detailing) under 40 minutes, that was great.

Horrible customer service and poor cleaning

The tech Jose P came on time. I tried to chat with him but he was rather terse. I asked him what solution he is using to clean my car, and he said “just soap and water”. The only other equipment he used was a piece of microfiber cloth that looked dirty. He finished the job in less than 30mins. Mind you, this is an SUV. He then left without even giving me a chance to do an inspection first. And given his “professional” equipment, it was not surprising that many spots were missed and I had to finish the job. So if you just want to pay $45 to have someone come with a bottle of soap water to wipe down your car for 20-30 mins, go ahead. But I could probably have gotten a cleaner car doing it myself with a rinse less wash and wax in 10mins. I don’t even know how these guys stay in business.

Update: I am updating my review to 3 stars since the company reached out and offered a refund and provided explanations. Kudos to them for the responsive service. I will give them a second chance and further update my review after that.

Developer Response ,

Hi Shyue,

My apologies for the sub-par service that our tech delivered on your Model Y.
I’ll reach out to you directly via our support channel to make things right.

Once again, my apologies for missing the mark..

Egor
Qweex Support

Stopped working in iOS 14

It was great but then stopped working after iOS 14 upgrade.
Update: It’s fixed now but all data is completely gone so I have to re-enter everything.

Developer Response ,

Hi Kaiden75,

Our apologies for the issues. We’ve reworked the whole tech stack and made the app a bit more versatile.
Please delete your version and reinstall a fresh build, that should fix any issues you might be having.

Again, sincere apologies for the hassle.

We are constantly working on making the app experience better.

Please contact us at support@qweex.co if you are still experiencing difficulties, we will address those immediately.

Qweex Team