* Winner of the 2015 NYC Big Apps “Vision Zero” Big Idea Challenge
"This is going to potentially save lives. This is a profoundly important new tool that's going to help people in a profound way."
-- NYC Mayor Bill DeBlasio
Thanks for using Reported to submit feedback about NYC taxis, Ubers and liveries to help make the streets safer for passengers, pedestrians and cyclists.
Reported lets you submit feedback about NYC taxis in 30 seconds and view submissions from the community. Reported submits this feedback directly to NYC's 311 system and the NYC Taxi and Limousine Commission, so your complaints and compliments will be taken seriously and acted upon by city officials. We want to make our streets safer for pedestrians, cyclists and passengers and improve the greatest taxi fleet in the world.
If you have any questions or feedback, please email firstname.lastname@example.org or visit us online at www.reported.cab.
If you have specific complaints about a cab, please use the app to report them or file directly to 311.
This update includes several minor improvements:
- Updates the backend naming from "walker" to the more accurate term, "pedestrian"
- On the news feed, sorts by incident timestamp, rather than the date when the report was submitted to the app.
- Photo button now says photo is "recommended" instead of "optional". It's always a good idea to submit a clear photo or video.
- Removes the word "Cab" from the vehicle type field so now it will just say "Yellow" or "Black" and for non-cabs it will say "private" or "commercial". More to come.
- For reports that have a 311 Service Request number, you can now also see "Notes to Customer" field from 311. This field will show you more detail about your 311 complaint status including your hearing date, if applicable.
Ratings and Reviews
We can finally fight back against reckless, scofflaw TLC drivers
As a cyclist I have my life almost ended daily by these so-called "professional" TLC drivers who operate their vehicles outside the law in a manner which shows they have no concern whatsoever for other road users. Everyone's long since given up hoping for the NYPD to police the roads, but finally we have a chance to police them ourselves. The app is designed very well and makes it easy to not only report lawless drivers but also to track the outcomes as well. The fact that taxi drivers hate this app just shows how effective it's being. They talk to each other about it on forums and message groups, and word is getting round that we're out there. After having spent a couple of months reporting every TLC bike lane blockage I come across while cycling in my neighborhood, I've started to notice a change in behavior and have less blockages to report. They are warning each other not to stop in the bike lanes because of how many fines they've gotten, and this is exactly the intended effect of the app! Now the choice for them is clear - either respect the law and stop risking lives, otherwise it's going to cost you a pretty penny. A major force in the fight against reckless driving in this city and I just hope it isn't long before we can report all other kinds of drivers too.
This app makes it really simple to report safety violations made by NYC taxis. And, while it takes a while for complaints to wind through the bureaucratic process, it does get results!
As far as whether it’s fair to cabbies… Each complaint is reviewed by TLC inspectors who judge the complaint on its merits. If the cabbie disagrees s/he has the right to appeal the summons. At the end of the day, taxis are 2 ton machines that can do a lot of harm. Asking professional drivers to follow the law really isn’t asking too much.
Great App Missing One Crucial Option
Amazing app, and a welcome response to the frustrating red tape that is 311.
HOWEVER, when making a report there is no “refused service” option. This is the most common issue with taxis in NYC and is very illegal - should be simple to implement.
Fix this problem and I’ll be very happy.
With Family Sharing set up, up to six family members can use this app.