iPhone Screenshots


The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Optical Character Recognition (OCR) - Take a picture of your card using your phone's camera to pay your rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Inspections - Complete move-in, maintenance, and other inspections right from your mobile device.
• Touch ID Login - After initial setup, securely log in to the app by scanning your finger print
• Face ID Login - Authenticate with your face with iPhone X+
• 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon.

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

What's New

Version 4.4.5

• Can now indicate if guests are allowed to pick up packages on your behalf
• Can now easily add another maintenance request after submitting one
• Miscellaneous user interface enhancements
• Reduced app size to take up less space on phone
• Resolved known issues

Ratings and Reviews

4.7 out of 5

2.2K Ratings

2.2K Ratings

Good, but Maintenance Section Needs Improvement


This is a very good and easy to use app for rent payments and maintenance requests. HOWEVER, the maintenance request section needs improvement. When you select the area in your residence that needs work, the next field that shows the type of work needed should have some kind of filter applied based on the area you just selected. To elucidate, if I select “Kitchen“ so that I can have my garbage disposal fixed, I should not have to sift through options like “car wash“, “front door“, swimming pool“, and so on in the next field. Is there a swimming pool in my kitchen?! Is there a car wash in my kitchen?! I think not. These options should be filtered out so that I can go straight to the ones that are relevant to my kitchen. This seems like a very easy thing for the developers to do, but it has been this way for years.

Other than that, a good app.

Developer Response

Ian, thank you for the suggestion. We will pass this along to the development team for consideration in a future release. If you have additional questions or comments, please don't hesitate to email us at rpapp@entrata.com. Thank you for using Resident Portal! -Entrata Support

Easy and convenient but could be better


The only reason I don't give this app all stars is because the convenience fee use anything other than a Money Gram is 25 dollars which I'm sure has something to do with the bank you use and not the app but it's still really annoying. I don't want to have to pay an extra 25 for things I need to pay for or have to go through the long process of getting a Money Gram account which includes calling the company to talk to rude people just to save 22 dollars on something that shouldn't cost extra.

Works well, but not outstanding

Zombies rock like hamsters

This app is surprisingly simple, and takes off the stress of remembering when to pay my rent/utilities, or having to enter payment info every time.

However, it’s still surprisingly simple. There’s nothing particularly enjoyable about using it, it’s just designed to be the quickest way to send the rent payment. Maybe something could be added to make it more engaging, like a chance to win a free month of rent for doing *something*.

Either way, definitely use this app if it works where you live.


Entrata, Inc.
35.1 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© Entrata, Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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