Welcome to a fresh new way to order groceries.
FREE Delivery on 1st online order
Drive Up & Go (pickup) – Drive up, call, we load for you
- Flexible delivery and pickup times – groceries on your schedule
- Shop fast from your previous in-store and online purchases
- Make special requests to your Personal Shopper (e.g. select green bananas)
- Exclusive online savings – easily find new weekly deals that matter most to you
- Bug fixes
- Performance improvements
Ratings and Reviews
Is this Safeway or Raley's?
I checked out Raley's new delivery service app & tried to use it, but being used to the simplicity & familiarity (not necessarily ease) of Safeway's I didn't have the patience to try to learn this overloaded, complicated & senseless app. I left all my choices in my cart & ran back to the security of the Safeway app. OMG! It was the Raley's app! I resigned myself to do my best to use it, but it was impossible for me to do so. I couldn't find the 'everything on the shelf' button which meant I also couldn't leave a message for my Shopper. To me these are essential features. The items were arranged in a grid rather than a list. I was so frustrated that I again walked away from my cart. I'm disabled & have no other way to get groceries except home delivery, but I just can't face getting to know & use another app after these two nerve-wracking apps. That was over a week ago & today I gathered my strength & went back to the Safeway app. I saw that they had an update. I'm hoping they've made some improvements so I can use it. Before I opened it I read the first page of the reviews & I'm not hopeful, but I'll give it a shot - I need groceries!
Don't waste your time!
I ordered my groceries last night and was guaranteed delivery between 1p-3p. 3:40p rolls around and nothing, so I call their customer service line. I was ON HOLD waiting to talk to someone for 17 MINS!
Someone finally answers and she's nice enough, she calls the store my delivery was supposed to come from and no one there has a clue what's going on. She tried to call the drivers that *MIGHT* have my order, but no answer from them so she leaves them voicemails. At that point she says my options are: 1. Wait to see if a driver calls me back, 2. Schedule a redelivery or 3. Get a refund. I mention that there is only a $1 hold on my card and she says that means THEY HAVEN'T EVEN PICKED UP MY ORDER! They were supposed to delivery my groceries between 1p-3p and at 4p (after being on hold for nearly 20 mins) I find out they haven't even picked them up yet.
Needless to say I just told her to cancel the order and I won't ever use this service again. Absolute garbage - and the app isn't even accurate with product pictures and size options.
Don't waste your time. *GUARANTEED DELIVERY TIMES* is an absolute joke. No wonder they're offering $20 off so people will try it.
Yep, don’t waist your time
They are light years away from having a good online payment system. If there’s is a problem with your payment, the system will process the order anyway, but you won’t get notified till 12 hours later, they will call you and if you can’t answer or for some strange reason the payment can’t be processed the order is going to be cancelled.
I had the payment problem with two different orders, two different cards/banks and they told me that I had to call my bank because they couldn’t process. I always order online and have no restrictions with my cards. Plus they charged $1.00 when my card got registered in their system.
Anyway the web or app wont stop the order if there’s a problem and you are expecting your order till a human being checks 12 hours later that there was a “problem” with your bank.
They don’t have notifications txt msg or notification at all, just the automatic order confirmation that’s not even processed.
You won’t be able to find all the same products you find at the store
With Family Sharing set up, up to six family members can use this app.