SAP Field Service Management 17+
SAP SE
-
- Free
Screenshots
Description
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
· Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
· Real time optimization for better utilization in dynamic service environments
· Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
· Highly flexible checklist improving MTTR
· Improved visibility for real customer satisfaction and loyalty
· Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
· Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
· Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
· Full offline support when out of mobile coverage gives you true mobility
What’s New
Version 24.04.1
BUG FIXES
• Fixed a workflow step related sync issue
Ratings and Reviews
Signiture pad
This app never allowed landscape mode for signatures with smaller screens like the iphone se but DID allow with larger screens like the iphone max.. but the last update killed that feature... we need to bring back landscape mode for signatures!!!!!
Developer Response ,
Hi Brooklyn,
This issue was fixed in the 8.4.0 release. Could you please update the app? we added landscape support to more of the screens.
FSM for field engineers
This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer.
I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle.
WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
Help - Changing Admin
I’m currently helping my companies suppliers adopt this App into their processes. A bunch of the suppliers now want to reassign the “Admin” position to someone else. Is this a possibility for the supplier to do it themselves? What if the current “Admin” no longer works at the company, what kind of solutions could we offer?
App Privacy
The developer, SAP SE, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- SAP SE
- Size
- 112.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish
- Age Rating
- 17+ Unrestricted Web Access
- Copyright
- © Copyright 2024 SAP SE or an SAP affiliate company. All rights reserved.
- Price
- Free