The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.
*NEW* The ConnectWise Control app now has iOS screen sharing! Receive support for your iPhone or iPad by sharing your screen live with technicians.
With this app you can:
-Join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Broadcast your iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Send commands to remote devices
If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.
We want to hear your feedback!
Feature Requests: http://control.product.connectwise.com
User Forums: http://controlforum.connectwise.com
- Added unmodified Bluetooth keyboard arrow key support
- Fixed bug where authentication times out rapidly, requiring repeated logins
- Fixed a bug where the chat window could not be closed in Legacy mode's Photo Gallery and Diagnostics pages
Checkout other updates or changes rolled into this release at http://bit.ly/CtrlChangelog_iOS
Ratings and Reviews
Just putting this review out there since there seems to be a lot of non-technical people giving bad reviews.
The new update for the app is fantastic! It’s much more usable now and they made a lot of improvements. Guest mode is awkward, but iOS made it to be awkward so there’s really no getting around that.
The interface is much improved and the ability to move the cursor around without having to find your “mini mouse” like in the old app is great. I’ve always thought teamviewer had a great mobile interface and the latest update from ConnectWise has made their app very comparable as far as the control side goes.
I wish the interface to connect with guests was easier to use. They place a webview in that accesses your screenconnect instance so they’re limited by web technology being a little clunky. If they made that mobile website version cleaner and more usable on mobile devices he whole experience would be a lot easier.
Also, please make the session last longer after logging into the screenconnect server! Seems like I have to type my password every time I want to connect to a guest machine.
I have already started a trial of the server product, which has some positives. But I can't make this app work at all. I can login with Safari in iOS, but this app doesn't do anything. This App is definitely a sales prevention tool from the full paid product. It will likely cause me to remove the product from consideration of the products I'm testing. Don't release an app just for the sake of having one.
Edit. Not sure why your replying to a 4 year old review. I did eventually get the app working, if you can call it an “app” because it really doesn’t seem like it’s designed for mobile, even 4 years later. Overall I’ve been happy with ScreenConnect / Control, fortunately mobile isn’t a high priority for me.
Developer Response ,
Thank you for you submitting feedback. Sorry to hear you were having issues with the app. Could you please upgrade to the latest version and provide feedback on the experience. You can submit specific feature requests here: https://control.product.connectwise.com/communities/1-feature-request-portal
Latest update has a bug
Let me start by saying the app as a whole is phenomenal. I’ve been using it for years as ScreenConnect and it is an invaluable tool for me, my techs and customers.
The latest update though has a major flaw/bug. Every time you exit out of a connection you’re logged out of the site requiring you to log back in. I thought it was just our’s but I’ve tried on other customer’s servers as well as on multiple phones. This is only happening on IOS though and not Androids.
Developer Response ,
Your feedback means a lot, thank you. A new release is now available, and it contains the fix for the bug you've encountered.
Get the latest news and updates at http://bit.ly/CtrlChangelog_iOS
With Family Sharing set up, up to six family members can use this app.