ConnectWise Control 4+

Behind other apps on IOS

We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Other apps work perfectly fine and support physical keyboard and mouse just fine. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. Splashtop Business isn’t a perfect solution either; however, they are light years better on IOS.

Developer Response ,

Thank you for the feedback. As stated in the other review, I will forward this to our product management team and they will begin investigating.

[Update]Great product, terrible app.

With the release of the magic keyboard for ipad the fact that your app still doesn’t support mouse and keyboard natively is becoming a huge issue for us. I am removing a star because of the lack of updates to the functionality to the app.

Really? Its 2020. There is no excuse that will justify how bad this app behaves with an iPad with proper mouse and keyboard support. Also If you need a reference just try and use the Jump Desktop RDP App or the Microsoft RDP app.

Also the scaling of remote screens and how the app handles it is terrible. With this app the way it is now you should be ashamed of yourselves that you call this a production release.

Developer Response ,

Thanks for the update to your feedback. I will forward this information to our product management team so they could investigate this further.

Horrible!

This app is horrible! We have been asking for YEARS to have the IOS support fixed and NOTHING! You can’t even type with a physical keyboard on your IPAD with this app and the mouse support is barely useable. I spend about $750 a month to use this app with over 30 techs and the only reason I don’t cancel my subscription and go to another app is because the remote access speed is faster than anything out there for international support. Otherwise, I would have cancelled years ago. As soon as I can find a remote app with the same speed and features, I am going to migrate off this app. I am done hearing the years of excuses as to why they can’t make a good IOS app. Wake up - everyone uses IPADS with keyboards these days and the ONLY reason I can’t use my IPAD as my main device is because of this APP. Otherwise, I could use the IPAD for everything. I am done waiting for them to fix this IOS support. Again, as soon as I can find a suitable replacement, I am moving off this app. If this developer can’t build a good IOS app after 3+ years of everyone asking for it, then they aren’t going to improve the core apps either.