This application is for users of the Windows based ServiceDesk software by Rossware Inc.
You can use SDMobile as a technician to view your route from SD, submit PVRs, have customers sign their invoices then have them sent directly to them, initiate robocalls, send and receive SDMail, and run CC transactions right in the field!
-Fixed issue with Bluebook failing to download data.
-Fixed Sears model number lookup.
-Signature box has slight colored background to make it easier to see.
-For iPhones, fixed the New Job page.
-Fixed crash issue which occurred in some circumstances when tapping on a job in the Job List.
-Fixed bug causing incorrect date to be uploaded for credit card transactions.
-You can now call phone numbers in the third columns for customer and location on the Job Details page.
-Fixed rare failure of robo-call.
-Implemented better error handling, though crashes are rare it should reduce them further.
Ratings and Reviews
It works really good for appliance service. One change I would suggest is to get rid of the idea that every job will be complete on the first visit. Those days are long gone! When I send a completed invoice to a client, it doesn’t include the first “ticket” information which included all diagnostic efforts. Sending 2 tickets, one at diagnosis and one at completion, seems a bit strange. Techs end up just saying “replaced part”, and not re-entering diagnostic information on the second ticket, which doesn’t do much good when I'm trying to figure out someone else’s prior repair efforts. When I return to install an ordered part, it should be a continuation of the first ticket, not the beginning of a new ticket, and the PDF sent to the client should include all comments from the first visit.
I would also love to see a list button on the Job List tab that would give me a simple listing of all parts I should make sure to have with me for the day. This would be limited to the pre-ID and ordered parts on each ticket for that day. This way, I wouldn’t have to go through each individual ticket to see the parts. The list should include part number, last name, and ticket number. Very simple addition to the app that would make each morning a little easier and all day a little smoother.
There should also be a specific field for an apartment number. Putting it in the main address field makes map services unable to find the location.
Option to change font size on iPhone
Loving the app. Works great. Switched from iPad to iPhone and need a way to change the font size, it feels zoomed in. Overall it feels zoomed in. Other than that excellent work.
Needs improvement. Suggestion.
One big problem is the signature line is waaaay too small. It’s hard enough to sign on an iPad, please make the signature section on the view/sign area as big as possible.
- Rossware Computing, Inc
- 8.5 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, French
- Age Rating
- You must be at least 17 years old to download this app.
- Unrestricted Web Access
- © Rossware Computing, Inc.
With Family Sharing set up, up to six family members can use this app.