Screenshots

Description

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively.



App features:



Filter requests based on criteria such as unassigned, pending, open etc.

View, create, edit and delete requests.

Perform actions (pick up, assign, close, reply) for requests.

Work log and resolutions can be added/modified for each request.

What's New

Version 5.9

Siri Shortcuts: Access Request Summary and Approval Summary, create a request, and view request details with Siri Shortcuts by adding personalized phrases.

Ratings and Reviews

2.7 out of 5
6 Ratings
6 Ratings
gsmay611 ,

Would love to use the app but it keeps crashing

When it works it is a great app for managing my help desk. However the app constantly crashes. I think the new update has caused it to crash quicker and more often that version 5.4 did. I wish they could fix it as it really is a helpful and good app when it does work.

Dominick the donkey ,

Great

Everything about Servicedesk is great. Started with the free trial. Now we have a 10 tech license. It’s never crashed once for me so far.

Charlzes05021 ,

Doesn’t work

When I first login it seems great. But then when I close the app and try to reopen it, it just gives me an error message that says “error” and displays nothing else. I would love to use this if it actually worked.

Information

Seller
Zoho Corporation
Size
116.1 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Age Rating
Rated 4+
Copyright
© 2012 Zoho Corporation Pvt. Ltd.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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