The Securus Video Visitation mobile app provides an easy and convenient way for you to video chat with your incarcerated loved one using your Smartphone or Tablet. With this free mobile app, you can share life’s special moments like birthdays, holidays, and sporting events and help your loved one feel at home even when they can’t be. It’s never been easier to stay in touch.
The Securus Video Visit app allows you to:
- Visit an inmate remotely from almost anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Visitation.
- Easily log in with your existing Securus Online account using your email address and password.
- Access and view your upcoming scheduled video visits.
- Sync details of upcoming visits with your calendar. - Receive notifications for upcoming visits.
- Test Wi-Fi/cellular connection to determine quality of video visit.
- *For best results and to reduce echo, use a headset or earbuds with microphone.
For questions or comments, email us at : firstname.lastname@example.org
Bug fixes and Security updates
Ratings and Reviews
I suspect that any good reviews that are written were placed there by this company’s staff members. I’m paying $30 a month and schedule visits only to sit there while it says waiting for inmate to join. Meanwhile he’s on the other end waiting for me to join. We are missing visits due to no fault of our own and they refuse to reimburse payments or visits. Plus: Headphones must be worn at all times for audio clarity. Never Bluetooth headsets..The flip video screen should never be used because it will freeze the frame..If you get a phone call, text message, or alert during your visits it will automatically log you off. Customer service is not helpful. They consistently advise you to log on and off or delete the app from your device and download it again. Which is the first thing I always do because their wait times are absurd. The only time I have gotten through quickly is when I call at 6 am. Otherwise I have waited over an hour for any other call I made. When I asked to speak with a supervisor I was told that they were busy with other customers and would have to call me back within 48 hours. Even when I requested to be placed on hold, the associate stated he couldn’t. $30 a month is a lot to be spending on a service that does not work. This service is horrible! They should be ashamed of themselves for monopolizing on the desperation to see loved ones and continuously providing a malfunctioning product.
Trash App 💩💩💩
I’ve been having horrible issues with this app!! Was working for awhile, but now all I’m paying $40 for is to see myself in the camera! Won’t let the visits connect while my loved one is sitting on the other end waiting. Also, it won’t let me run a connectivity test anymore all it says is ERROR: this option is not available at this time; please try again later.... I have deleted and downloaded this app several times, logged in logged out, refreshed the page multiple times and absolutely NOTHING WORKS!!!!!!! Saying customer service is horrible is an understatement and they don’t help at ALL 🤬!! Wait times are out of this world, and you get on the phone only to be told there isn’t anything they can do while all being said in a 2 minute conversation. They won’t refund me my money for the missed visits and I can’t reschedule. If I could give this app a negative star I most definitely would! They are giving people the run around while seemingly robbing them blind! Not a happy customer whatsoever! 😡😡😡😡😡 Advice: SAVE YOUR TIME & MONEY DON’T DOWNLOAD!!
I have used this app multiple times now.
I started off by getting one video chat for $9 because I had seen all of the negative reviews. It worked, and I did one more trial test before buying the $20/month unlimited. I have used it at least 4 times now and have been successful each time.
Now, don’t get me wrong, it is not perfect by any means. Sometimes my screen freezes for him, sometimes I have a little bit of a hard time hearing me. Unfortunately that’s just the system for ya. Overall, I am very grateful for this app because I get to see and talk to my boyfriend for 30 minutes each day (also it’s much cheaper in the long run because phone calls are expensive). If you’re not sure, just try it for $9.
- Securus Technologies, Inc.
- 12.1 MB
- Social Networking
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- ©2016 Securus Technologies, Inc. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.