The Securus Video Visitation mobile app provides an easy and convenient way for you to video chat with your incarcerated loved one using your Smartphone or Tablet. With this free mobile app, you can share life’s special moments like birthdays, holidays, and sporting events and help your loved one feel at home even when they can’t be. It’s never been easier to stay in touch.
The Securus Video Visit app allows you to:
- Visit an inmate remotely from almost anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Visitation.
- Easily log in with your existing Securus Online account using your email address and password.
- Access and view your upcoming scheduled video visits.
- Sync details of upcoming visits with your calendar. - Receive notifications for upcoming visits.
- Test Wi-Fi/cellular connection to determine quality of video visit.
- *For best results and to reduce echo, use a headset or earbuds with microphone.

For questions or comments, email us at :

What's New

Version 1.2

Bug fixes and improvements

Ratings and Reviews

1.9 out of 5

93 Ratings

93 Ratings

Use pc or computer instead


I liked the idea of this app but it just didn’t work for me. I tried it a couple times and finally figured out that the service worked way better on my PC. In general the video is not very clear, so don’t get your hopes up for either option. On the App we couldn’t hear either of each other and the inmate said I kept freezing up on their screen so I couldn’t even try and write things down to try and communicate. I tried a second time using the app with headphones cuz someone else recommended that would help but it still didn’t work- 90% of what I said the inmate couldn’t hear. My last few visits I’ve used my PC and haven’t had nearly as many issues. I hope they improve this app soon

Junk, that you HAVE to have to visit incarcerated inmates


This app is junk. It’s a good idea in theory, but the sound is horrible if you are even lucky enough to get it to work. I did a connection check before hand and it said everything was great then I spent 20 of the 25 minutes I was trying to talk to my dad without sound and trying to fix connection issues. What is worse is I have to pay for every visit to just get extremely frustrated by the app not functioning. There are a million video chat apps that work I don’t know why they can’t figure this one out. It’s just one more way to screw family members of inmates over.

Extremely Disappointed


I honestly can't believe how terrible this service is. I paid almost thirty dollars for two visits and neither worked (and they don't give refunds). The second visit I could see him, but he couldn't see or hear anything we said. I could lightly hear him, but it sounded like he was in a factory. If there's a good review on here, I'm certain it's from an employee. I'm not even sure if it's the app that's bad or the equipment they hook up in the jail. Either way, it's sad that you are forced to use this service to see your loved one now. I recommend just waiting it out, because this is a complete waste of money.


Securus Technologies, Inc.
12.1 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
©2016 Securus Technologies, Inc. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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