Screenshots

Description

ServiceBench Mobile technology helps you connect, optimize and automate your service company resulting in improved field technician performance and profits!

Improving customer satisfaction and costs are priorities for any service company. If you can shorten service windows and stay in constant contact with your customers in the field, you improve the customer experience. Making field technicians more productive means identifying and optimizing the way they perform their core functions. It also means moving or eliminating non-core tasks like filling out paperwork and calling the service office to provide and get job updates, technical service information or to order parts.
 
Field service companies that empower their service technicians with real time customer, product, parts inventory, warranty entitlement and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly and perform more jobs per day with a higher first time call success rate.
 
All of the Features that your Field Technicians need include:

• Live, bi-directional connection to the user’s ServiceBench Business Management Software
• Runs on iOS mobile operating systems using any iPhone or iPad computing device
• View all jobs or daily schedule
• Instantly update job status
• Reschedule jobs to update ServiceBench BMS immediately
• Turn-by-turn driving directions – no need for a separate GPS solution
• Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
• View all stored customer contact phone numbers with on-click calling capability
• Search and view service history
• Attach pictures to customer account
• Digital signature capture
• Warranty entitlement and claims check
• Warranty claim support with claim creation and claim search
• Barcode scanning of model number and serial numbers
• Generate customer invoice, process credit card payment and email or text completed work invoice to customer

NOTE: Mobile app users must have log in credentials for the ServiceBench System , Servicebench Business Management System or the ServiceBench mobile app. For more information visit www.servicebench.com

What's New

Version 1.8

New In 1.8!

We have updated the look to make it easier to use! We changed the layout and font to make it easier for everyone to read and use.

-General Bug Fixes

Ratings and Reviews

3.3 out of 5

47 Ratings

47 Ratings

Seriously the worst service application out there

furnacefrank

If there was any one application to make a contractors job harder.....servicebench gets the gold. It has a layout that looks like my 1st graders computer games. The app is just as bad as the online site. They claim it makes working easier when in fact entering information you get to figure out what box of 50 is the right one. Repeating information. Never syncs. Calls disappear then reappear after closing and opening. Anyone that wants to develop a better app, they won’t have to work too hard.

Worst POS garbage that invaded service field!!!

SashaVash

Terrible, terrible, terrible garbage! I despise this program so much! Every time I have to open this POS, my blood pressure going up! Service bench is such a garbage!!! Cannot save, cannot update, constant error messages to no end in sight! I have to write everything over and over again and again! The point of this POS is to stress, irritate, frustrate, and infuriate service providers who’s using this POS!!!

Service bench

Old man Jay

They make it sound easy in the learning videos however when you get to the job site is very stressful to try and navigate through this it would be easier if they had it highlighted windows as you’re going through the process I can’t even complete the job or submit a bill it says approved and I’m stuck help

Information

Seller
National Electronics Warranty, LLC
Size
10.7 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2013 NEW Customer Service Companies, LLC
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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