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ServiceDesk Plus MSP

By Zoho Corporation

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Description

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

App features:

* Filter requests based on criteria such as unassigned, pending, open etc.

* View, create, edit and delete requests.

* Perform actions (pick up, assign, close, reply) for requests.

* Work log, notes and resolutions can be added/modified for each request.

What's New in Version 1.0.6

Signoff option: It allows field technicians to obtain a customer sign off on a ticket as soon as the job is done. In addition to that, as soon as a sign off is obtained, the ticket is automatically closed.

Screenshots

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ServiceDesk Plus MSP
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated: Mar 10, 2014
  • Version: 1.0.6
  • Size: 8.0 MB
  • Languages: English, Arabic, Bokmål, Norwegian, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
  • Seller: Zoho Corporation

Compatibility: Requires iOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.

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