By Zoho Corporation
Open iTunes to buy and download apps.
ManageEngine ServiceDesk Plus iPhone & iPad app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app gives you better user experience. ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively, trusted by more than 16000 enterprises worldwide.
Filter requests based on criteria such as unassigned, pending, open etc.
View, create, edit and delete requests.
Perform actions (pick up, assign, close, reply) for requests.
Work log and resolutions can be added/modified for each request.
View, create, edit and delete tasks.
Push Notification (Based on "Mobile Push Notification" settings in SDP product).
What's New in Version 3.2
1. Attachment support while creating new request.
2. Watch App support.
3. Bug fixes.
Issue with the current version
The subcategory displays the first item on the list as opposed to showing the value on the original request being viewed.
I disappointed because it doesn't provide Option for AD credentials
- Category: Business
- Updated: Jun 24, 2015
- Version: 3.2
- Size: 11.7 MB
- Apple Watch: Yes
- Languages: English, Arabic, Bokmål, Norwegian, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- Seller: Zoho Corporation
- © 2011 Zoho Corporation Pvt. Ltd.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.