By Zoho Corporation
Open iTunes to buy and download apps.
ManageEngine ServiceDesk Plus iPhone & iPad app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app gives you better user experience. ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively, trusted by more than 16000 enterprises worldwide.
Filter requests based on criteria such as unassigned, pending, open etc.
View, create, edit and delete requests.
Perform actions (pick up, assign, close, reply) for requests.
Work log and resolutions can be added/modified for each request.
What's New in Version 2.0.6
Why can't you create or close tasks from the app??? I can't close a request unless related tasks are closed. A task is created on a pc by our operator, then I can't close the request from my iPad/iPhone when I'm on site because I can't close the task.
Creds Never Work
Before and after the upgrade, I cannot login to our ServiceDesk implementation no matter what user/pass I enter. Normal website login works.
- Category: Business
- Updated: Jan 02, 2014
- Version: 2.0.6
- Size: 7.0 MB
- Languages: English, Arabic, Bokmål, Norwegian, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- Seller: Zoho Corporation
- © 2011 Zoho Corporation Pvt. Ltd.
Compatibility: Requires iOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.