Description

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry

Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications

Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen

Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket

Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance

What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville

ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services

To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo

Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

What's New

Version 4.4.1

1. Data-loading issue in Requester login is fixed.
2. Minor bug fixes.

Ratings and Reviews

2.5 out of 5

12 Ratings

12 Ratings

4.3

PeeWee

UPDATE: Everything works with the newest version now.

The new release has broken the close button on the resolution screen searching solutions from the main screen also yields no results. You have to go into a ticket and search Solutions there to be able to see them.

Developer Response

We are sorry for the inconvenience caused. We have fixed the issue and the app update will be available in a couple of days. Kindly send a mail to servicedeskplus-support@manageengine.com for queries to assist you better.

Widget not working and not updated for iPhone X

Jroy83732

The recent update doesn’t fix the data loading in the widget for me. It just says “loading”. Also, screen is not optimized for the iPhone X. Please fix issues.

Developer Response

We are sorry for the inconvenience caused. We have fixed the issues and kindly update the latest app v4.4. For queries, please send a mail to servicedeskplus-support@manageengine.com to assist you better.

Doesn't work

erobinsin

I have tried several times. Keep getting a JSON error. Sent email to support no response. I am using the a valuation coffee and I can't see my way clear to buying this product if I can get it to work and I can't get any kind of support.

Developer Response

We are sorry for the inconvenience caused. Please provide us the ticket Id of the support ticket you have raised, we will get back to you as soon as possible.

Information

Seller
Zoho Corporation
Size
44.9 MB
Category
Business
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese, Welsh
Age Rating
Rated 4+
Copyright
© 2011 Zoho Corporation Pvt. Ltd.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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