By Zoho Corporation
Open iTunes to buy and download apps.
ManageEngine ServiceDesk Plus iPhone & iPad app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app gives you better user experience. ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively, trusted by more than 16000 enterprises worldwide.
Filter requests based on criteria such as unassigned, pending, open etc.
View, create, edit and delete requests.
Perform actions (pick up, assign, close, reply) for requests.
Work log and resolutions can be added/modified for each request.
View, create, edit and delete tasks.
Push Notification (Based on "Mobile Push Notification" settings in SDP product).
What's New in Version 3.2
1. Attachment support while creating new request.
2. Watch App support.
3. Bug fixes.
Cannot add or edit requester.
Each time you logoff you have to redo the sidebar.
Does not auto refresh, you have to change the query to update
Issue with the current version
The subcategory displays the first item on the list as opposed to showing the value on the original request being viewed.
Absolutely horrible application.
Does not remember how you configured the sidebar when you log-off and log-on again.
When you use the Pick Up option to assign a request to yourself, sometimes it will end up assigning the request to someone else.
Also shows requests assigned to someone else when you log-on even though you are in the My Requests section.
Does not support notification when a new request is created.
Does not support an email signature when replying to requests like the website version does.
- Category: Business
- Updated: Jun 24, 2015
- Version: 3.2
- Size: 11.7 MB
- Apple Watch: Yes
- Languages: English, Arabic, Bokmål, Norwegian, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- Seller: Zoho Corporation
- © 2011 Zoho Corporation Pvt. Ltd.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.