ServiceNow Agent 4+
Get Work Done on the Go
ServiceNow
-
- Free
Screenshots
Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Madrid instance or later.
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
What’s New
Version 17.4.0
Fixed
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
Ratings and Reviews
Suggestions
One feature I would like to see added is that of being able to have nurses sign for multiple deliveries at once. There are nurses who don’t want to get called every time we bring a new beds to their unit. If we could be able to do our scans and take our picture and then store them for later so that they can sign for multiple orders at once that would be great
Great improvements
I love this app and the only thing I would change would be a notification reminder when a ticket is assigned to our team rather than just the ones we get when tickets are assigned to techs directly. I would also like to see a better interrelation of the REQ and TASK tickets. Over all this app is great and definitely essential.
Developer Response ,
Thanks for giving us a try! The in-app content and workflows that are shown to you are dependent on what your System Administrator has provided access to. If you'd like to see any additional content within your mobile experience we recommend connecting with your ServiceNow Admin.
Major downgrade from previous
This new version is a disappointing replacement for the previous app. There is no way to see tickets for a specific CI or see tickets you are watching via saved favorite filters. It’s such a loss of use and isn’t worth logging into unless a ticket is sitting in your group queue just waiting on you. I have had to resort to using the full web page instead just to see tickets I need to find by application CI. Give us back our personal filters!
Developer Response ,
Hey there, sorry to hear you're experiencing trouble with the app. The content that's shown within your in-app experience is configured by your internal ServiceNow admin. We recommend connecting with your System Administrator for any assistance regarding your in-app experience.
App Privacy
The developer, ServiceNow, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ServiceNow Inc.
- Size
- 103 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
-
English, Arabic, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2023 ServiceNow
- Price
- Free