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Shake Shack

By Shake Shack

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Experience Shake Shack in a whole new way. The Shack App is a mobile ordering app, available at select Shacks. You can now order Shake Shack via your mobile phone, when you want it. You don’t have to wait in line to place your order, and your order will be ready at or near the time you select. The app was created so that your food is freshly prepared. We’ll let you know as soon as your order is ready…just look out for the text!

The Shack App features all of the mobile ordering essentials. Shake Shack mobile orders accommodate up to 4 items per category (ex: max 4 burgers, 4 hot dogs). This order cap allows our Shack to serve as many people as possible.

- Order ahead and select any available time to schedule your order pickup. Your order will be made fresh-to- order, and we’ll text you as soon as it’s ready.
- Find Shacks via a location finder.
- Pick from your favorite orders.
- Keep track of food allergies and access nutritional information.
- See the latest Shake Shack events and promos.
- Connect to all Shake Shack social media channels in one place.
- View the live Shack Cam at the O.G. Shack in New York City’s Madison Square Park.

We love feedback. It only makes us better and we want to hear about it! Have an FAQ? Head to About Us in the top left corner menu on the app. Scroll down until you see FAQ.

Still need an answer or need help with something more? Head here If email is easier, then drop us a line at with all the needed details including your name, contact info and order number so that we can follow up with you.

What's New in Version 3.0.7

You spoke, we listened. Additional improvements, bug fixes and enhanced Shackability.

iPhone Screenshots

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Customer Reviews

Easy to navigate

Decided to download the app to redeem a free item(up to $5.55 value). I recommend connecting your fb account or through your gmail to ease the sign up process. To order, you simply choose your shake shack location and pick a pick up time. You can customize your order by adding or removing item(s). First time users can apply "shackappy" for $5.55 off any orders! Offer ends 2/28 so be sure to download the app and take advantage of this! I received a text message one minute before my pick up time and when I got there I simply walked up to the pick up section and received my order. Definitely cut the wait time with this app! Since waiting in line and then waiting for your order can take up a lot of your time.

Needs to be updated!

No place to add any special notes. Can I get a burger well done? Not if I order via this app!

Also, when creating a new account, you type in the email and password you want to create your account with. On the next screen, you type in your personal info. I completed both screens, and when I submitted, it was rejected because I had an invalid character in my password. When correcting the password, all my info was lost on the second screen. Pretty annoying. Easy fix.


Friends were recommending that I should sign up and order through the app. Unfortunately the process was horrible. I had created one and it said the password was not to there security standard. I went back to change it and I had to type everything all over again about 5 times. You guys need to change the sign up process. It literally was longer for me to go through this than just simply just order my food online.

Shake Shack
View in iTunes
  • Free
  • Category: Food & Drink
  • Updated:
  • Version: 3.0.7
  • Size: 63.6 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

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