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Shop premium Samsung products such as TVs, PCs, Home Theaters, Home Appliances, Accessories, Headphones and Speakers.
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Ratings and Reviews
Love the app. Would love some discounts as well so I can make my wish come true!
Looking for Santa to bring me a 65” frame TV.Maybe will get some bigger discount on it !Thank you Santa if you ve heard my wish!
Developer Response ,
Hi Pastadedonte! Thank you for the 5 star rating. We are glad to know that you're eagerly waiting to purchase a product on Shop Samsung app. Hope you enjoy purchasing on Shop Samsung app!
Bad app worse customer support
App crashes / does not work often. Have had to delete and re-install it several times just to add items to my cart successfully, only to have the app then crash anytime I try to check out.
The only thing worse than their app is their customer service, by FAR the worst service I have ever had. Was told by a "manager" (in quotes cuz who knows if they were telling the truth about their position) that I would receive a 50$ gift certificate for them wasting hours upon hours of my time and for charging me over 3k extra due to an error on their part and not being able to refund me immediately.
I bought 4k worth of products cuz I liked the new tv. Got the top of the line QN9F and the remote doesn't even stay connected. I will do my best to avoid buying another samsung product for the rest of my life.
Whats funny is all the lies the customer service tells people and they normally get away with it. I work with telephone software and recorded every call I had with them. They seem to not give a care in the world how many lies they tell. They didn't get away with it for me but for the average person who can't record calls at will its hard to prove how full of it they are.
I filed a chargeback with my cc company and notified them I was doing so and magically I got my refund. Im tempted to look up whatever regulatory agencies can penalize them and report this to them. Already did with the BBB but seeing as how they at a minimum broke FTC laws Id like more to be done.
Samsung: get your act together.
Developer Response ,
Hi BoldAsLove88! We are truly sorry for any inconvenience caused to you. We request you to contact our support team regarding issue with Shop Samsung app at firstname.lastname@example.org with the detailed description of the issue along with app version and device model number, we'll surely work towards it. Thank you.
Crashes every time I try to buy something
For an app designed to “buy” things this one does a poor job. It frequently crashes during normal item browsing but consistently crashes when doing The final “buy” operation. I keep hoping that with analytics the app team will see the crashes and will fix these but this app has been doing this for over a year. I’ve even replaced my phone and it’s still doing it so I don’t think it’s me.
Please fix this app. Two stars instead of one since it does mostly let me browse, I just have to buy on a pc with a browser. Sad.
Developer Response ,
Hi Bottem. We're truly sorry for the issue you've been experiencing with the Shop Samsung app. We request you to email us with the detail description of the issue along with the screenshot of the error message and App version at email@example.com.
- SAMSUNG ELECTRONICS AMERICA, INC.
- 165.3 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Hindi
- Age Rating
- Rated 4+
- © SAMSUNG ELECTRONICS AMERICA, INC.
With Family Sharing set up, up to six family members can use this app.