The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world.
Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. You can even watch and capture live video if you have a SimpliSafe camera.
User interface improvements.
Ratings and Reviews
Easy to Install and Works good.
I installed the system last week. It was very easy to install if you follow the instructions. I did call customer support for a couple of questions to help finish the installation and make sure I had it correct. I was VERY impress with the willingness and knowledge she had. What great customer service! I have had no issues with the APP so far. We use the IPhone X and it works fine. I see in other post people have issues with the APP. We have door and window sensors, 2 motion detectors, 3 smoke alarms, the Base, two keypads (up and down), and two panic alarms. All working good and all verified by customer service. We are using the deluxe call back service for $25/ month and we entered the SimpliSafe phone number into each phone so we can tell it is SimpliSafe that is calling, Because it is an 800#.
The only negative feedback I can give is the Doorbell alarm has such a delay with video and voice communication that it is not very useful in real time. If I say “who is at the door” it takes 10-20 seconds to see or here on your phone. My WiFi is 100 mps. It is not the WiFi at issue. So this needs improvement and is why I give 4 Stars and not 5 stars. I say to SimpliSafe, if you do fix this one issue, I will give you 5 Stars.
I will report back later if I have any issue, but as of today All is good with the entire system. (Except the doorbell communication delay)
System works very well. Everything it does, it does it well, reliably and easy. There is a very short delay in arming and disarming the system from the phone, never have issues changing device settings and works fast. One big improvement for me would be an improved camera viewing system. The timeline is nice, but it would be nice to be able to search for specific events and days. It would also be good to be able to view the camera footage from multiple events at the same time, so if I am skimming through looking for something in particular, but wasn’t necessarily an alarm trigger, I can go through and find it.
I would also like to have a “Night” mode for arming. Currently, I actually use my “Home” mode when I am away, because we have a big dog and I have certain motion sensors turn off when she is home alone. It just so happens that the same sensors are active when we sleep as when we are gone and our dog is with us. It does get a bit confusing though arming “home” when nobody is there. So adding more modes, or even customized modes, would be a useful ability.
Overall, 4 stars, but improve the camera viewing and add in a Night mode and I’d be happy with that as is, and 5 stars be coming from me! :)
Exceptional security system and app
I installed a Simplisafe system over one year ago and couldn’t be happier. Not one false alarm. Testing the system generates a fast phone call from the monitoring center confirming the test signal. I feel safer at night and when away comfortable knowing that my home is protected. The system has been trouble free and interactive monitoring is very reasonably priced. The app has been flawless. Initial installation went well with 2 exceptions. The base station had intermittent connection using T Mobile sim card. I was sent a Verizon sim card/circuit board which took just a few minutes to install...and that solved that issue. I also was advised to relocate the base station as it was not consistently receiving signals from all modules...and that solved that problem. Tech support, once you get a person, has been very helpful.
Update: Just upgraded to the new system and couldn’t be happier. Setup and sensor installation was simple, activating and switching to new from old was seamless and a test signal was responded to immediately with both a text message and a call from monitoring. I appreciate having both cell and WiFi connections. Great job Simplisafe! Additionally i find the app to be very useful, responsive and stable.
With Family Sharing set up, up to six family members can use this app.