SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.
Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.
My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.
Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.
Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.
Displays facility and payment dropbox locations on a map interface.
Minor Bug Fixes
Ratings and Reviews
App is Fine but
The login is case sensitive, using your email to login and it has to be case sensitive and I never liked this all the years I have logged into my account even prior to smart hub app. If on your Ipad or Iphone, you are not allowed to see your account in a web browser. I would like some way to link 2 accounts to just one login. No way of that now that I know. Oh, in the past when I signed in to change small things online that were in the profile, it looked like all was fine but it never changed a thing. Not until I emailed and said what the problem was. There is not a good excuse for this. You get info in the mail telling you that you can change such info but when I have done it correctly it never floated. Pretty sure nobody is using my email address with a capital tossed in to make it their own. As I said, case sensitive. Pee Dee Electric customer.
Terrible login security
I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!
Seriously? Just fix the 2 issues.
Would be a great app but Is basically rendered useless simply because it does not do the two most important things and only reasons to have the app! You have already made the app... why not fix the 2 issues?? Why? I think we would all like to be able to set up a date for our bills to be paid automatically. I mean that’s what autopay means. Second, all the data in the world does not help me if I can’t receive alerts of some sort at a cost or usage I set. No one has time to stare at the app all day to monitor it. It’s almost like you want us to be late with the auto pay issue so you can charge late fees because it’s very misleading and you don’t want to warn us of overage limits we set so that we can rack our bills up sky high. Just fix it or move one...
- National Information Solutions Cooperative
- 34.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2011-2018 National Information Solutions Cooperative
With Family Sharing set up, up to six family members can use this app.