By Service Management Group, Inc. SMG
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For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty.
SMG (Service Management Group) is a global, technology-enabled market research firm that helps multi-unit restaurants, retailers and service providers connect with customers and employees. Using feedback and behavioral data, SMG uncovers insights that help brands make improvements to increase loyalty and drive financial performance. SMG partners with more than 325 brands to collect and evaluate 150 million surveys annually, in 50 languages across 125 countries.
What's New in Version 4.0.1
The latest update addresses a few bugs that allow the app to run more smoothly and better remember user preferences.
• Retain pairing code for project duration
• Retain comment status
• Stability update
Since the newest update, my app does not update scores on their own and the comment do not refresh unless I do it myself.
Also with comments is there a way that we can see if the comments were dine-in, carry out, or drive thru?
With the updated version of the app, it doesn't show the "quick scores". Plus the app constantly logs itself out. And is not very user friendly. The only positive to the updated version, is that you can access the full website from the app.
The old version was a much better version. You can't view Mtd quick scores., so you have to go to the full version to see where you are for the month. What a waste of time!! Terrible. Don't download the new version
- Category: Business
- Updated: Aug 06, 2016
- Version: 4.0.1
- Size: 8.3 MB
- Language: English
- Seller: Service Management Group, Inc. SMG
- ©2016 Service Management Group, Inc. All Rights Reserved.
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.