By Service Management Group, Inc. SMG
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For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty.
SMG (Service Management Group) is a global, technology-enabled market research firm that helps multi-unit restaurants, retailers and service providers connect with customers and employees. Using feedback and behavioral data, SMG uncovers insights that help brands make improvements to increase loyalty and drive financial performance. SMG partners with more than 325 brands to collect and evaluate 150 million surveys annually, in 50 languages across 125 countries.
What's New in Version 4.2.0
The latest release includes the following additional features and improvements:
• Updated feedback channel
• Support for additional scoring types
• Various bug fixes related to storage
Great actual data
This site gives real time actual data that helps us improve day-to-day operations based upon my customers comments. What a fantastic tool!
Everything about this app is great except the fact that EVERY time I click on the app I am logged out and have to re-pair my device to my account. I could click on it only a couple hours after using it and I'm already logged out. Please fix.
Very smooth and easy to use
- Category: Business
- Updated: Nov 15, 2016
- Version: 4.2.0
- Size: 25.3 MB
- Language: English
- Seller: Service Management Group, Inc. SMG
- ©2016 Service Management Group, Inc. All Rights Reserved.
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.