For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.

SMG (Service Management Group) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors—evaluating 250 million surveys annually, across 130 countries.

What’s New

Version 4.12.1

Bug fixes, UI tweaks, and performance improvements.

Ratings and Reviews

4.4 out of 5
173 Ratings

173 Ratings

OddBook ,

iPhone X support

I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and stats

Jr0253 ,

Comments Not Clearing

I have reviewed all my comments yet it still shows I have unread comments. I have gone in and specifically selected them all as read both in the app and online and it clears them. And then when I refresh the comments on the app they all come back as unread. I have also deleted the app and reinstalled it, still not fixed. This has been going on for about a month or so.

Jmanorama ,

Works but needs to add some features.

One major feature it’s lacking is to be able to filter the results by read or unread.


Service Management Group, Inc. SMG
57.4 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
©2019 Service Management Group, Inc. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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