By Southwest Airlines Co.
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Ready for takeoff? Our new app is your digital pilot, guiding you through the Southwest experience. It’s packed with easy to use features like express checkout and mobile boarding pass with Apple Wallet. Download our new app and see where it takes you next!
• Check in, book, change, or cancel air reservations
• View your upcoming flight’s status, boarding position, and gate information from the home screen
• Access your Mobile boarding pass and save it to Apple Wallet
• Book or cancel rental car reservations
• Check flight status and setup notifications
• Add EarlyBird Check-In® to an existing reservation
• Enroll in and access your Rapid Rewards account
• View travel and weather alerts
• Access helpful airport information
What's New in Version 4.3.2
We continue to make bug fixes and performance enhancements.
Make sure your reservation is actually canceled with a screenshot and email
I canceled my flight the day before I was supposed to fly. I got the summary page of what funds I would receive to apply to a future flight, clicked the button to cancel, and got the confirmation page. I did not know I was supposed to receive a confirmation email and I did not know I was supposed to take a screenshot as proof as the CSR told me I could've done as proof. Horrible customer experience when I didn't even check into the flight. Lousy way to make money if your app didn't capture me canceling my flight even though I got a confirmation page and didn't get an email that I was a no show. No one will budge on making an exception to provide me with a voucher for my funds and keep telling me I was a no show in the system. Btw they don't log any activity in the app as I asked if they could check the logs to see what happened to my cancellation. So beware and make sure you actually get an email of your cancellation!
first the good, you can check in with this app, get boarding position. If thats all you want, your good to go.
Second the bad, can't get boarding pass, no mobil boarding pass, can't scan the boarding pass into apple wallet; even after you print it from the laptop (PDF). I never saw a button to add to apple wallet. never saw anything asking me where I wanted my boarding pass sent to. This thing is a big bag of hurt. I have spent hours working on this thing. Even if I did getting it working, its been too much trouble. Use Browser or Kiosk at airport.. avoid the hurt locker.
Works well for RR members
There are several improvements that would be helpful. First as mentioned by many is needing flexible date option when pricing tickets. Another would be able to view RR points earned on previous trips. Save the recent searches so they stay when closing app. And why can't you apply voucher or unused flight credit when booking a flight?
- Category: Travel
- Updated: Mar 08, 2017
- Version: 4.3.2
- Size: 91.4 MB
- Language: English
- Seller: Southwest Airlines
- © 2016 Southwest Airlines Co. All Rights Reserved.
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.