Description

With the SPG app, you’ve got the power on iPhone, iPad and Apple Watch.

The new SPG app delivers a richer, more intuitive experience that’s loaded with the features you want. Not only do you get access to the 1,200 hotels and resorts of Starwood’s award-winning loyalty program, SPG, but you can explore our nine distinct hotel brands: Sheraton® Hotels & Resorts, Four Points® by Sheraton, W® Hotels, Aloft® Hotels, The Luxury Collection®, Le Méridien, Element® Hotels, Westin® Hotels & Resorts and St. Regis® Hotels & Resorts.

With the SPG app, you can connect to what you need, whenever you need it, including:

• Browse and book all 11 Starwood hotel brands with cash or Starpoints
• With SPG Keyless, check-in, get your room number and even unlock your door
• SPG account and program information
• The latest SPG offers and promotions
• Hotel information related to your travel plans
• Information from each of our eleven unique hotel brands
• Around-the-clock assistance from the SPG support team
• Store your hotel room number so you never lose it
• In-language addresses for when you’re traveling abroad

Your use of this mobile application is governed by the SPG program terms of use. For more information, visit www.starwoodhotels.com/preferredguest/legal/spg_terms.html.

Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Continued use of GPS running in the background can dramatically decrease battery life so we encourage you use our app accordingly.

What's New

Version 7.1.4

This release includes bug fixes and performance improvements.

Ratings and Reviews

4.8 out of 5

44K Ratings

44K Ratings

iPhone X UI Needs Refinement

Nole1977

I’ve been an avid user of the app for as long as I have been an SPG member. I’ve seen the enhancements and bug fixes over the years, so I have a baseline of quality and usability for the app on its own.

Introducing iPhone X: Here is where I, as an IT Solutions Consultant/Developer, see inconsistencies and opportunities to improve. For starters, the menu options that are proximate to the notch have small touch areas. Apps are supposed to make tap actions easier, not more difficult by requiring precision when tapping an element.

There are also issues with truncation, such as the stays menu. Go ahead and check it out in the app. From the Stays menu (if you have at least one stay), the stay instance is truncated. You can verify this by pulling down, which displays the stay instance in its entirety. Repeat from the Today menu. The “WELCOME, <Guest first name>” element is truncated and can be replicated by pulling down.

Then there’s inconsistencies with the styling that’s clear when accessing different features. For Stays, there is a black horizontal spacer; for other areas like My Account, a purple background fills from the notch area.

There are shortcomings with functionality others have mentioned so I am mentioning only UI concerns.

The SPG app has an excellent opportunity to lead in the hospitality space. Can we clean up the UI so that guests can enjoy a unified aesthetic?

This is a Very Well Designed Mobile Application

Nwoodt

Anyone who is familiar with the principles of mobile application development has to applaud this app; you can tell Starwood put in the time and money to ensure this app was well designed. There are no data/access errors, the interface is optimized perfectly for a touchscreen, and it has all the relevant information you could ever need about both current and upcoming stays. Most apps struggle doing only the above; this app does everything flawlessly - AND, it has keyless access capability enabled through the Bluetooth antenna (though admittedly, still something of a work in progress)

App still doesn't compare to Hilton Honors app

seedman76

Overall I think the SPG app is decent. There's one major feature that the app and Starwood hotel brands is missing. That's the ability to select your room using mobile check-in. Hilton has hit this out of the park by offering this feature with mobile check-in. IMO every hotel chain ought to be offering this feature. I absolutely love being able to select the room I want...getting the floor and area of the building I prefer. When you stay 75+ nights a year in hotels, it's features like this will bring me back to a hotel brand every time. Unfortunately Starwood falls short here. Please consider adding this functionality.

Developer Response

Hello, we appreciate you taking the time to leave your feedback about mobile check-in and room selections. SPG is beginning its journey with Mobile check-in, and for a full list of available hotels, we recommend the following link: https://www.spgpromos.com/mobileapps/participating. Should you have any additional questions or concerns with the app, please feel free to reach out to us directly at spgapp@starwoodhotels.com.

Information

Seller
Starwood Hotels and Resorts
Size
118.5 MB
Category
Travel
Compatibility
Requires iOS 11.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, and iPod touch.
Languages
English, Japanese, Simplified Chinese, Spanish
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2012 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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