Spin is your electric scooter and bike sharing app. Get you where you need to go -- whether you’re commuting to work, going to class, running errands on the weekends or exploring your city. With Spin, you’re free to roam.
Here’s how to Spin:
* Open the app to find the nearest vehicle using the map
* Enter your payment details and receive an automatic free trip
* Unlock your ride by scanning the QR code located on the vehicle
* Have fun and enjoy the ride
* When you're done, park the scooter or bike neatly at your destination following local parking rules
* Use the app to end your trip with scooters, be sure to physically lock your bike
Having access to thousands of scooters, bikes, and electric-assist bikes is as easy as downloading the app. Want Spin on your campus or in your city, or do you have feedback? Contact email@example.com or find more information at www.spin.app.
As featured on New York Times, Fast Company, The Atlantic, and TechCrunch, Spin is available in more than 50 markets.
Thanks for riding with Spin! To make your rides even more enjoyable, we update our app regularly.
- Bug fixes and general improvements
Ratings and Reviews
Enjoyable, but not dependable at all
On my college campus these bikes are super convenient and fast, but only when everything goes right. It can be very difficult to locate a bike- more times than I can count, the bike doesn’t exist where the map says it is, which is a huge pain when I’m trying to find one to get to class on time. When I do actually find a bike, sometimes the bike doesn’t unlock but the timer begins- making it impossible to find another bike if you’re short on time. Using Bluetooth to lock or unlock a bike is also quite fickle when this happens. Sometimes the app asks me for my payment information again, even though I already have money loaded on my account. I would say that about 75% of my rides have gone perfectly fine. They are not dependable at if you are in a rush to get somewhere, and oftentimes when something goes wrong, it can take longer to fix/look for another bike than if you had just walked to your destination in the first place.
I do have to commend the support team, who usually fix any problem quickly. One time I accidentally forgot to lock a bike after a perfectly fine ride, and they refunded the whole ride to me. The bikes have adjustable seats and the step-through style are really nice.
Like Ford, Totally Inconsistent.
Leave it to a company the “also ran” car company, Ford to back this “also ran” Scooter startup. The scooters themselves are fine, basically indistinguishable in quality from any one of the several competitors in market today. The software however is exceptionally below average; I can’t tell you how many times I’ve been standing next to a Spin scooter with my phone in my hand waiting for the “Scan” button to finally appear for several minutes or how often it just fails to unlock a scooter.... it just “won’t” —again after several minutes. Other days? It all works fine, no issues, with no observable difference other than the app seems to be in a better mood.
This inconsistency is a major flaw for this product category as generally speaking I rent scooters when I need to be someplace on time and may even be running late— can you imagine how it feels to be in a hurry and spend 5-10 mins for a scooter to unlock only to have it tell me that “something went wrong, try again”?? It’s infuriating and reason enough to walk past the Spins and grab a Bird, or Lime, or an Uber Scooter.
In closing, build your software up to a quality, not down to a cost. It matters.
Will auto-reload balance without your permission
This app will allow you to use Apple Pay which is cool at first, but when your balance runs low, they will automatically reload $5.00 into your account without notifying you (I didn’t know that was possible with Apple Pay). When I went to turn off this setting, the switch would always toggle back on... I recorded my screen when that happened. Super scummy. I asked for a refund of this amount so I’m waiting to hear back otherwise I’ll issue a chargeback with my CC. Lastly, even if you’ve funded your account, they’ll ask you for your CC number when you try to scan a bike! They say your card will be “secure” but I wouldn’t trust them with it given my current experience with them. It also defeats the purpose and security of using Apple Pay if you eventually have to give them your card number. UCSD students: STAY AWAY. I know the free $5 is super tempting but dealing with this company and it’s BS charges is a pain. There’s so many other options in San Diego (limebike, ofo, bird, etc).
UPDATE: Spin reached out to me and told me that they cannot refund auto-reloaded balances (despite it being enabled by default and without notice). I will be contacting my CC to issue a chargeback.
- Skinny Labs Inc.
- 72.2 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- You must be at least 17 years old to download this app.
- Unrestricted Web Access
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2019 Skinny Labs Inc.
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With Family Sharing set up, up to six family members can use this app.