On the move, or on the couch, My Sprint encourages users to live their lives without worrying about their Sprint account. Check for upgrade eligibility, view and pay your bill or find the tech support you need. Improving your experience is important to us. Feel free to let us know the ups and downs of your journey by contacting us at MySprintFeedbackfromiTunesStore@sprint.com.
You can use our new virtual agent chat to set up payment arrangements if needed, right from the app! And as always, there are your standard bug fixes & performance enhancements to keep things humming.
Ratings and Reviews
If I could give it 0 stars I would. I find it very funny that when I log on to the app it shows me my balance due and will take a payment no problem, however if I want to pay a past due balance ONLY and not the balance that isn’t due quite yet I have to log in 2 additional times then when I finally get to the screen to make the payment I choose the past due balance and it tells me they’re having technical difficulties ? I realize I should have my balance paid on time however that isn’t always the case & though they do allow you to pay the past due amount they make it extremely difficult as if they force you in to paying everything off at once.
I am currently eligible for an upgrade and everything was going smoothly until the last step and I get the same message that they are having technical difficulties. I thought downloading the app would be easier to access my account pay my balance but I believe I might just delete the app and continue using the website 🤷🏻♀️ which also has its own problems but apparently they cannot fix simple issues anywhere. My current device only has 100 left and I plan to pay this off and have it unlocked and switch carriers. From reading previous reviews it seems like people have to go through hell and back just to get a device unlocked that THEY PAID FOR , and someone will definitely hear it from me if I have to go through that when I get mine unlocked.
Poor customer support
I had a issue with call merging and I was unable to do it especially when the second call was incoming. My friend who is also on Sprint was able to do that. I texted the customer support since it was way past business hours. I explained the entire situation to them and they looked for answers in their articles and came up with nothing. Finally he assured me that I would receive a call from the technical support next Day morning 7 am. I never received the call. Finally, I called them and was kept on hold for 10 minutes, explained the situation to her, she then kept me on hold for another 10 minutes while looking through the articles, then finally found nothing and forwarded my call to a technician. I then explained it to him and he again kept me on hold for another 15 minutes, told me the same thing which the previous person had said. I questioned them how it worked for my friend if that facility was not available on Sprint. His only response was that friend might be trying out a third party app (which he wasn’t). I said fine then let me know which app is able to do so and his response to that was he didn’t know! He again put me on hold and transferred my call to a Manager, which again went through the same line of conversation. So after 50 minutes of call, I get to know Sprint doesn’t support an incoming merge call facility! I feel like living in 20th century!
Sprint Is The Worst Service
I switched to Sprint in 2016 from Metro PCS for hopes of getting better quality phones and phone service and possibly better customer service. And I am still kicking myself every day for doing so. Sprint did not honor the buy one get one free iphone offer that I switched for. They sent me two little cheap lg phones and made me pay FOR BOTH before I could add an iphone on my daughters line that I also paid for at the apple store. About six months after i switched from the lg and sent it back AFTER I PAID FOR IT, I noticed Sprint was charging me a monthly lease fee for my apple phone. NOTHING has been corrected I have the worst experiences trying to communicate with Sprint as they are based out of the middle east. I am also a single mother that works very hard for her money, AND I am battling cancer on top of this cellular nightmare. Sprint has been ripping me off for almost 3 years and no one wants to take responsibility or take action to correct their mistake. I am still being drug through the ringers and regret ever making the switch. I wish I could go back and rethink the decision but the damage is done. And as soon as I am able to look around for a different carrier I am canceling Sprint and never looking back!! Save yourself a bundle and a whole lot of precious time and dont get caught up in the Sprint web of greedy money hungry lies!
- Sprint Nextel Corporation
- 94.1 MB
- Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Spanish
- Age Rating
- Rated 4+
- © 2018 Sprint Corporation. All rights reserved.
With Family Sharing set up, up to six family members can use this app.