SquareTrade Protection Plans cover all of your electronic devices for accidents like drops and spills, plus common malfunctions. We’re trusted by over 40 million customers and have an A+ rating from the Better Business Bureau.
You can use the SquareTrade app to:
- Buy a phone protection plan.
- View and manage all of your protection plans from anywhere.
- Start filing a claim.
- Upload a receipt to your online account.
Bug Fixes & Improvements
Ratings and Reviews
Terrible customer service
I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.
Terrible Customer Service
Ever since Allstate bought SquareTrade, it has gone down hill. Now, the claims process is a joke and call centers are in third world countries. Slow to respond and process. I’ll be 4 weeks minimum without a basic repair to my tv completed. They fixed it once but not with the correct parts. So back to multiple 24-48 hour processing times for a variety of things.
Just ridiculous at this point. I’ve spent well over $1000 of my personal time responding to them. Warranty is not worth the money since repairs are managed in the old fashioned insurance company way of making everything difficult.
I got denied because I supposedly selected physical damage
I could not go back and had to call anyway. The app is super sensitive and there is no going back and starting again. Be sure of the damage classification before you submit your claim -it was covered under wear and tear by the operator- Michelle who was super helpful. Faz was the online chat guy who helped as well to submit notes that it was wear and tear and not physical damage.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.