Take command of your wireless service, anywhere at any time! The Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone.
Here is how it works:
-Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account.
- Once logged in, you will be able to see your Service End Date, keep track of your Data Usage, refill your Airtime by selecting Buy Airtime or Add Airtime if you have an Airtime PIN.
-Other features include Auto-Refill Enrollment, Reserve management, Credit Card management, Adding or Deleting a Device from the Account, viewing your transaction history or you can use our retail locator.
Airtime PINs are located on the back of the Straight Talk Service Card. To read the PIN on the Straight Talk Service Card, simply locate the grey strip on the back of the card. Scratch off the gray strip in order to reveal the Service Card PIN.
Not a Straight Talk customer? Switch now! Visit us at http://www.straighttalk.com for more information
Improved Stability, and fixes. Access your Rewards Dashboard. Improved stability, data usage information and navigation. Access all your devices, and refill the account right from within the app. Improved login flow.
Ratings and Reviews
Customer Service is not the best
Recently I upgraded my phone. I gave my old phone to my husband. When we tried to switch his straight talk service over to my old phone I was told it needed a new SIM card even though the phone was not really that old. We waited 3 days for it in the mail and when I called to have my husbands phone number switched over the guy I spoke to (he said his name was Ralph) kept asking me the same questions over and over and putting me on hold saying he needs to speak to his supervisor. I specifically told him that we wanted to keep my husbands number as it is on his business cards. Well over an hour goes by and I had to go to work. Ralph tells me it is taken care of and if we aren’t able to make a call just shut it off and back on. Well it did not work. We had been given a whole new number. It took two more calls to get it resolved. The 3rd rep I spoke to knew what she was doing and was able to fix it but she was very rude at the beginning of the conversation. I asked her to hold for a moment to put my dog out so I could hear her and she said rudely that she would only hold for 2 minutes. After being put on hold many, many times by 3 different reps for what should have been a simple phone swap. It made me so mad but it seemed clear that if I didn’t act super nice she wouldn’t help me. I love my new phone and I love straight talks prices but I hate EVERY time I have to call in.
Straight Talk is the way to go!
Straight Talk’s unlimited plan really has been a savior when I got into financial problems and my AT&T bill got unplayable. I was trying to start from scratch doing a great international e-commerce business, which I run almost 100% from my phone. I also create videos and documents on my iPhone so I was so delighted when I could bring my own phone. I use a lot of data, but have not had too much problem with slow service until data usage gets real high.
The referral rewards program is a nice option but I’ve been too busy to totally take advantage of it, but since my business is in referral marketing and teaching people how to save money so they can spend it on an asset (gold), then eventually it makes sense for me to share the rewards program with business partners and prospects. We try to help people learn about all the secrets of how to just do things better for ourselves by learning from our past experiences on our “Can We Go Nowhere Any Faster?” Facebook Page. We’ve even shared the rewards program, so join us!
Disappointed in what customer services called a glitch
Except for the past several months I always received text message notifying me that I only a week or so left on my plan before I would need to refill it. However for the last several months I have not received any notifications, the only indication that something was wrong was the loss of phone and mobile access, which has resulted in dropped calls, loss of internet while trying receive documents, or my current favorite; google maps losing connection in the middle of a trip in another state. After this last time I contacted a customer service rep and stated the issues I was having, I was informed that there was glitch or software error on their part and that was it. No solution, just a scripted apology, basically left in limbo. My family members and friends who also have straight talk still receive notifications; this is what I find annoying, how has a glitch on their end affected me and not members of my family who use similar phones and data plans. My rating will stay low until I have been given a detailed answer and solution to this annoyance.
- Tracfone Wireless Inc.
- 117.9 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 TracFone Wireless Inc. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.