Sundance Film Festival 2024 12+

This app would not work unless you were in strong wifi and the Sundance WiFi could not handle it. It kept telling me that I had no internet even though I was connected. It also wouldn’t work with WiFi off and just using data. And even if i could get it up, it just kept crashing after a few secs. So unfortunately I could not use it, which was extremely frustrating as I wanted to get on the waitlist a couple times and could not!

The app experience continues to be a struggle at Sundance. Rather than creating new apps each year, put the energy into fixing this one. Problems this year:
- no linking of waitlists, which makes waitlisting a movie very problematic. The vast majority of attendees do not go alone. Without the linking of accounts, this means it’s far more likely that one or both cannot get in
- it shouldn’t be so hard to find what screenings have tickets available. Display whether there are tickets in the schedule
- consider using notifications to indicate tickets available if I have shows or screenings that I’ve favorited. I spend SO much time refreshing and checking to see if tix are available. Such a waste of time.
- fix the performance issues during the event! Maybe the burden on the app is so high due to the poor design and inability to easily see when tix are available, but the app often is far too slow during the festival

Can’t filter by location. Can see the length of the films. Can’t filter on what’s available. Can’t even tell if there are tickets available for a certain showing. Can’t buy tickets though the app; it tries to open a prior year’s app and then just circles. Haven’t figured out yet if or how to waitlist through the app. Can’t get the maps to open or get any info on the venues or transportation. It does the same thing as when I try to buy tickets, just circles. I thought that maybe it was still in work but this is the second day of the festival, so I think it should be working by now. Definitely a few steps back from previous years rather than improving on previous years as would be expected. (I have an iPhone SE, iOS version 17.2.1)