Access the SunPower customer portal from your free mobile app for iPhone and iPad. Monitor your system performance, show off your environmental savings, get answers to your support questions, and more. If you have the optional consumption meter installed with your system, you can also monitor how much energy you're using and compare it to what you're producing.
Enjoy a unified web and app experience and improved performance on iOS devices. New features include:
- New look and improved usability
- Updated graph and monitoring widgets
- Improved support tools and inline help
- (For consumption metered customers only) New Energy Mix widget and simple bill savings
Ratings and Reviews
This is probably one of the worst apps I’ve ever used. First of all, it’s not updated or design for the iPhone X layout. There are no notifications and it does not show if there’s an error on your inverter. It does not show on peak or off-peak energy hours, it doesn’t show your energy bank for the month, and the kWh that you have drawn from the grid are inaccurate. As you generate Solar power, what you have drawn from the grid suddenly goes down. How exactly does that work? You either draw from the grid or you don’t. If I end a day with a surplus of energy, that energy needs to roll over in the app for the next day. The data resets every day so it looks like at certain points of the day you are using more than you have produced when in reality you have a surplus from previous days that you’re using. The app is totally misleading and unhelpful and needs to be updated. I wish I would’ve gone with another solar company.
Needs to permit user toconfigure
I just got my system. My installer advised me not to bother buying the Monitor system said it was troublesome. I am the type of person who likes seeing numbers and data so I purchased it anyway. After getting the monitor system commissioned I notice the the data was not what I expected. The numbers are correct but with the wrong label’s. I have concluded the monitoring supervisor is working correctly however it has the wrong configuration settings. This is only a monitoring device why cant the SunPower give the customers the Same configuration rights as they gave the installers on the monitoring supervisor. It would go a long way in improving the customer satisfaction with the Supervisor app. I am sure the issue many people are having are configuration issues that can be fixed by the users themselves if the app would permit it.
20th century dumb home :(
If you are looking forward to seeing how your panels are saving you money and reducing your carbon footprint, look for another PV vendor. If you have a Nest or monitor your security system through an app, do not expect the same level of performance and information from this app because you will not get it.
Using this on brand new system, iPhone 6, 6s and iPad. System constantly shows “communication error” which is false. It appears to be poor system design and insufficient server infrastructure. Installation crew was apologetic and guardedly pessimistic about when/if this would get fixed “supposedly scheduled to get upgraded this year” is all I hear. I’m hoping this review demonstrates to Sunpower that customer expectations for performance are so poorly met by this app that it spoils the customer experience.
Sunpower, when you fix this app, I will amend this review.
- SunPower Corporation
- 1.4 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2017 SunPower Corporation. All rights reserved.
With Family Sharing set up, up to six family members can use this app.