iPhone Screenshots

Description

A softphone app for use with Switchvox, Digium's award-winning IP PBX. Switchvox SMB version 6.3 or later is required. Please see the Switchvox Softphone Support link for how to set up and manage Switchvox to allow phone extensions to use the Switchvox Softphone.

What's New

Version 4.1

Fixed multiple bugs to continue to give you the best Switchvox experience possible.

Ratings and Reviews

Much improved

Hokie88

The new version with CallKit support is a huge improvement over the previous version. Switchvox calls now come in on the iPhone like a cellular call so you can answer those calls from the lock screen with just a swipe. The new push notification is also much less of a drain on the battery. The interface within the app looks the same as previous versions, which is a little clunky but still very usable.

Only other thing I would like to see is better integration for making outbound calls. For example, allow you to make Switchvox calls from the iPhone contacts list or even from the Phone app (e.g., a "call with Switchvox" option). This may be a limitation of CallKit and not the app though.

Note that the new version requires Switchvox 6.3 so if your Switchvox system hasn't been updated this release won't work. Otherwise, if you're having issues with the app chances are it's a configuration problem with your Switchvox system and/or firewall. The app DOES work when everything is configured properly.

Not what I was hoping for.

rybu0305

I have been waiting a long time for Switchvox to update the mobile app. This is a totally different animal than the old Mobile App. It is a bit tricky to setup. Other reviewers just aren’t paying close enough attention to the documentation.

As a soft phone fully integrated with Switchvox it is pretty good.
-You may have to tweak or change dial plans if you want to be able to dial your iOS Contacts.
-Carrier calls still stomp over your Switchvox calls. They handle it as best they can but someone who suddenly gets put on hold because you get a carrier call may not be happy.
Overall it works.

That said, all I really wanted was an updated Mobile app that lets me change rules and greetings and dial via my iPhone like before. This app does not allow you do that unless you make all of your calls rules based on status. Status can be changed. However if this is a converged phone that is your secondary extension, status is useless because you would be changing that on your primary extension, not the converged one.

The software architects at Switchvox need to get some real world users involved when writing this stuff because no one uses Switchvox the way this has been designed.

Nice Reboot but needs Call Rules

wadebot

I'm happy that Digium has created a softphone worth using. The app registers using the External IP field on your Switchvox server's network settings. That being said you won't want your external IP entered. You'll want the DNS address entered in that field and then the softphone should work well inside and outside your firewall. I gave this 4 stars instead of 5 stars because it doesn't have the capability for outgoing rule creation. If you call any of your contacts that have an xxx-xxx-xxxx formatted phone number it will error because the number it dials doesn't start with a 9. International numbers are an even bigger pain to call without call rule creation in the app.

Information

Seller
Digium, Inc
Size
109.3 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
Age Rating
Rated 4+
Copyright
© 2014 Digium, Inc. All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like