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What's New

Version 3.8.1

Message with a T-Mobile rep just like you do with a friend. Install this app to log in to your T-Mobile account within Messages. It's a fast, simple way to connect with us for answers and support. This feature is available only on iOS 11.3.

Ratings and Reviews

4.8 out of 5

516.8K Ratings

516.8K Ratings

T-Mobile beats Verizon performance in Houston’s Energy Corridor


I have been a loyal Verizon customer for over ten years, but when I moved to a new apartment, Internet was nearly useless and even voice had insufficient signal (which after multiple service calls finally was confirmed by Verizon). Do not believe online signal coverage maps nor customer service agents who assert “good signal” (who I assume see the same maps), as maps apparently are based on tower locations and power rather than on ACTUAL signal testing by an on-location technician, which Verizon said they did.

Therefore, I tried T-Mobile (without yet cancelling Verizon — I forwarded my Verizon number to the T-Mobile number) and found acceptable signal (not often a full 4 bars, but always 2) for Internet and voice. Plus, Internet works during a call. Finally, T-Mobile costs less. So, I cancelled Verizon and ported my Verizon number to T-Mobile.

The only issue was that the T-Mobile number I got apparently had been reassigned too soon, as I got MANY calls and texts for the previous subscriber. T-Mobile does allow choosing a number for $17 at signup; I didn’t since I viewed the number as temporary, but I would recommend doing that.

Newbie to T-Mobile


After a decade of slugging it out with AT&T’s high prices, poor cellular service, MicroCell, rollover plans and deceptive practices (which were really outright theft), it was long past the time to move on. We had a few issues starting up but the two stores we worked with were very accommodating and treated us like they wanted our business which was a refreshing change. Customer Service depends on who picks up but it’s better than AT&T. We still have no cell service at home but that’s a community issue, not the fault of any of the carriers. T-Mobile gave us Wi-Fi calling so we’re good as long as the power and cable are working.
Service out and about is far superior to AT&T. No more dropped calls, static, volume changes or latency or lag.
The App works fine except for that pesky log off Wi-Fi requirement. My bigger gripe is that only the primary line holder’s SIM card has full access to the account and it must be from that phone. AT&T allowed for a password and a passcode so both adults had complete access from their respective phones. I just tried logging into the account from a non mobile device. It works fine so it’s silly to restrict a SIM card that has proper Clearance from logging into the account with full access.

Glad we switched but didn’t get what we where originally promised

James .C

Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.


T-Mobile USA, Inc.
75.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2016 T-Mobile USA


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