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What's New

Version 4.0.5 (15)

You spoke, we listened! The T-Mobile app has a brand-new streamlined & personalized look.
- Bug fixes
- Added the ability to log in while on Wi-Fi.

Ratings and Reviews

4.8 out of 5

756.9K Ratings

756.9K Ratings

Service is descent.


I switched over 5 lines from AT&T last week. I was really excited to take advantage of the Military discount that they offer. The rates are incredible and the service is good but not great. It is much cheaper than our last rate plan from AT&T.
When we drive around and talk on our phones we hear more light noises in calls and the signal isn’t quit as strong as AT&T especially going up major routes like the 5fwy in CA. We are a outdoor family, so we’ve only had a few excursions since we signed up, but the signals were a little weaker in our usual traveling spots. The part of T-mobile I can’t stand is there call center. The only call center that you can call is in the Philippines. So you end up talking to someone that English is a second language that you cant understand and to top it off, they read from a transcript. You can’t have a conversation with the call center. One is, they don’t understand you.
Two, they don’t have the knowledge of service that a US call center would have.
It took 3 attempts over the phone to sign up before I finally went into a store. Even the store employees complained that they have to call the call center to get anything done, and the customer service agents are difficult to understand and lack the information that a agent would have being in the states. That is my main gripe about T-mobile.

T-Mobile beats Verizon performance in Houston’s Energy Corridor


I have been a loyal Verizon customer for over ten years, but when I moved to a new apartment, Internet was nearly useless and even voice had insufficient signal (which after multiple service calls finally was confirmed by Verizon). Do not believe online signal coverage maps nor customer service agents who assert “good signal” (who I assume see the same maps), as maps apparently are based on tower locations and power rather than on ACTUAL signal testing by an on-location technician, which Verizon said they did.

Therefore, I tried T-Mobile (without yet cancelling Verizon — I forwarded my Verizon number to the T-Mobile number) and found acceptable signal (not often a full 4 bars, but always 2) for Internet and voice. Plus, Internet works during a call. Finally, T-Mobile costs less. So, I cancelled Verizon and ported my Verizon number to T-Mobile.

The only issue was that the T-Mobile number I got apparently had been reassigned too soon, as I got MANY calls and texts for the previous subscriber. T-Mobile does allow choosing a number for $17 at signup; I didn’t since I viewed the number as temporary, but I would recommend doing that.

Newbie to T-Mobile


After a decade of slugging it out with AT&T’s high prices, poor cellular service, MicroCell, rollover plans and deceptive practices (which were really outright theft), it was long past the time to move on. We had a few issues starting up but the two stores we worked with were very accommodating and treated us like they wanted our business which was a refreshing change. Customer Service depends on who picks up but it’s better than AT&T. We still have no cell service at home but that’s a community issue, not the fault of any of the carriers. T-Mobile gave us Wi-Fi calling so we’re good as long as the power and cable are working.
Service out and about is far superior to AT&T. No more dropped calls, static, volume changes or latency or lag.
The App works fine except for that pesky log off Wi-Fi requirement. My bigger gripe is that only the primary line holder’s SIM card has full access to the account and it must be from that phone. AT&T allowed for a password and a passcode so both adults had complete access from their respective phones. I just tried logging into the account from a non mobile device. It works fine so it’s silly to restrict a SIM card that has proper Clearance from logging into the account with full access.


T-Mobile USA, Inc.
37 MB
Requires iOS 10.1 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), and iPod touch.
English, Spanish
Age Rating
Rated 4+
© 2018 T-Mobile USA


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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