Tailwind: Planner & Scheduler 17+

Please add features

I’ve been with Tailwind since it first started out. Tailwind as a whole is amazing and I will continue to pay for their service, however the app definitely needs updating. It has not had any significant updates since being launched. For the amount I pay monthly for tribes and smartloop I would love to see them added to the app. Also perhaps easier scheduling from Pinterest to the app with less bugs and issues would be nice. I find that I hardly use the app and instead fumble around with the website which also is not the best on mobile or tablets (I do most of my work on desktop when needed) I would give the app 1 star but the Tailwind service 5 which is why I settled on a 3 star rating overall.

Amazing customer service

So, I wrote to Tailwind because I was hitting an image limit of 10 images when trying to schedule an Instagram story. This was pretty prohibitive to my workflow, as I tend to share up to 20 images at a time to my stories when delivering sneak previews to my clients. I talked with Clay at Tailwind customer service, and he not only told me he would share my feedback of raising the image limit, he specifically asked me what limit would be more useful for me. Which like, ok, already stellar service because when is the last time you shared feedback with a company who then asked you for specifics on the changes you’d want to see rather than just giving you a generic ‘I’ll share that with the team!’ So, fast forward a few hours (yes SAME DAY), Clay emails me again to say that the team has officially raised the limit on story images to 20, per my feedback. Wut. What company does that? This is wildly impressive customer service folks. I know this app isn’t perfect (what app is?), but this kind of experience cinched it for me. I am officially moving over to Tailwind for my social media planning. And yes, I’m a real person who actually had this experience, and nope I’m not getting anything in return for this review. Just seriously stoked on the experience I just had. Thanks so much Clay and team!

Update Ruined App

Tailwind on the desktop/laptop is useful and how it worked on the iPad before the recent update was ok. Now when I’m using the app on safari on my iPad Pro Tailwind no longer shows all the photos of my products in my Etsy shop. It only shows the cover photo. This is no different than using Pinterest to pin from my etsy shop. Pinterest now likes fresh pins even if they link to the same website. Being able to choose multiple photos of my product to pin from my Etsy listing (through Safari) was the whole reason I liked using Tailwind on my iPad. Tailwind through Safari on iPad also no longer lets you choose multiple boards. I can only choose one board at a time. Useless. As for the app itself: it no longer works in landscape mode on the iPad. I hate apps that do that. If they have an iPad version it should work in landscape mode. It also no longer lets you choose multiple boards. The purpose of Tailwind is to let you take one pin and add it to multiple boards at the time. The app update took that function away. Why? The app wasn’t perfect before. It did have glitches but I was able to sit with my iPad while watching tv and get my drafts scheduled. Now Tailwind is only useful on my desktop which isn’t always convenient for me to use. Please, please fix this. Tailwind on iOS on iPad Pro used to work just like Tailwind on Desktop on Safari. Make that part functional again.

Developer Response ,

Hey there!

Thanks so much for taking the time to leave your feedback! We're very sorry to hear that you haven't had a great experience with the recent update to the app. We've just released a new update to 5.0.6, which should help to address some of the these issues!

Regarding the iPad orientation, we definitely want to ensure we're providing the best experience possible, so I'm going to relay this feedback to our development team to consider for future improvements!

If you continue to run into issues after the update to 5.0.6, please reach out to our customer success team at help@tailwindapp.com and they'd be more than happy to help!

--Cash