iPhone Screenshots

Description

College life just got a lot better.

Tapingo lets you buy food and more straight from your phone. Skip the line with pickup or bring the goods straight to you with our delivery service (available at select campuses). On most campuses, you can even use your meal plan or campus card!

Stop waiting in line! Tapingo lets you order ahead and customize your purchase, so you never have to wait. Whether you live on or off campus, Tapingo is the best way to buy from the restaurants and stores you love.

Tapingo features special menus, deals, and discounts for loyal members. Be sure to enable notifications so you know when your food is ready and when we have something special in store for you!

Join our community of millions of users across the USA and Canada – and forget waiting!

Key features
The entire buying process – from ordering to payment to pickup or delivery – right on your phone
Browse, search, or direct access to all the best restaurants and shops in your area, on and off campus
Menu browsing and search
Customization and easy add-on of items in just a few taps
Easy reordering of favorite items
Support for multiple payments/tenders, including student card, credit, debit, and more
Safe, secure payments

Feedback? Email iphone-feedback@tapingo.com

What's New

Version 5.7.4

Bug fixes

Ratings and Reviews

4.2 out of 5
3.3K Ratings
3.3K Ratings
Scooooooooooooobbby

Worst customer service

So to start off, they jack up the price of the menu items, so it makes the delivery charge look lower. So a $4 delivery charge is actually about a $15 when you compare the menu prices. So i just placed my order and got a full order of chicken fried rice along with other items. I received my order and opened the bag and all that was included was a side order of normal rice that costs only about $4. This was also on the receipt from the store. But my receipt on Tapingo said what i had actually ordered and $12. My total order was $53 while the receipt for the store was $30. I contacted their chat service and all they could do (in broken English) was continue to tell me sorry all they could do was credit me $11 to my Tapingo account, not even reimburse my card. When i asked for a number to call they just said “i apologize for this inconvenience.” They then stopped replying even though the chat bubbles would appear every so often. I tried the number i found online and of course nothing. Do yourself a favor and download bite squad. Their drivers are professional, customer service is excellent, and best of all they don’t lie about prices on their menus so it is way way cheaper, usually only a 2.99 flat delivery. I will never be using Tapingo again.

Developer Response

Hi there, we're sorry to hear that you experienced some issues with your last order. Can you email us at support@tapingo.com with the subject line "Scooooooooooooobbby - Follow Up"? One of our support managers would love the opportunity to work with you and make this right. Looking forward to hearing from you!

Meagan Bown

Absolute worst customer service I’ve ever seen

After waiting an hour and forty minutes for my food which was quoted at an hour for delivery, I received food so cold I couldn’t eat it. I also received the wrong drink, and no straw. Obviously displeased with the service, I filed a complaint about the bad service. The driver could have at least called to inform me they didn’t have my drink option, but instead they chose a drink a random. Tapingo doesn’t allow you to tip after the fact either if you’re using a card- it only allows pre-tips. I waited for weeks for an email response to my initial complaint, and I emailed them again. They finally replied about a week later and just said “thanks for the feedback”. Did not offer a refund or anything. So I emailed again asking for a refund, because I didn’t even get to eat the food. Weeks later, still no reply. I email again and finally receive a response, and they gave me $8 in credits on Tapingo, only replacing half the money I spent on the first order. When I emailed to ask why I was only receiving half credit back, they ignored my email. Again. Tapingo pick-up is fine, I’ve never had a single issue with that. Delivery and customer service however- completely awful.

Developer Response

We’re sorry to hear about your recent experience. Upon checking the issue I see you have already reached us and received compensation in a timely manner. We do our best to constantly improve our service, so we would be happy to work together and make things right. We look forward to hearing from you!

AJP8150

Awful! Awful! Awful!

Tapingo, specifically the Raleigh one, is just unbelievably terrible. I have stuck it out with them for almost 2 years in hopes that the continuing issues would change or be fixed. But to no avail. The delivery time changes without you even knowing. It typically takes over an 1 1/2 for food to be assigned to a driver, and then arrive. Almost every single order I have placed in the last 2 years has been wrong. Either an item is missing, or the order has something that I explicitly stated I did not want. As a delivery service, they should be mindful to double check what is and is not being given based on the comments made through THEIR app. To top it all off, when you give feedback to the support chat, they are always kind but never offer a real solution to the problems. They always give you $2 or $3 delivery credit and call it a day. How do you expect to be successful if you cannot work on improving your issues? Today is the final straw for me. I would much rather pay ridiculous delivery fees from competing services than deal with Tapingo’s inefficiency.

Developer Response

Hi there! We are constantly striving to improve our service quality and apologize for the negative delivery experiences you've had. Please send us an email to support@tapingo.com with the title "AJP8150 App Review Follow-up" detailing your concerns and issues. We would love to investigate on your behalf and make this right!

Information

Seller
Nsof Connect Ltd.
Size
119.8 MB
Category
Food & Drink
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2015 Tapingo, Inc
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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