TDECU Digital Banking 4+

I went to the bank in the heights the assistant manager and the second and in Miss Ann help me so much with my bank account and getting it in order and showing me and teaching me how to do things to keep control of my account and my funds to eliminate overdraft, I was so happy when I left after talking with them I don’t remember their names all the way, but I do remember their faces and their kindhearted and their spirit. Tiffany new spoke to each and every person that came into her bank at doing her shift. She was amazing. Everyone should take notes from her and her helper, Annie, I think that’s her name. She was in the front office, taking notes and also helping me, and I can’t think of that. I am so glad that God put those two angels in in my space at the right time even though I know God never does anything wrong and he’s not a man to lie my God I thank him and I thank them for being so good to me thank you Jesus and continue to bless those two ladies and everyone that works at her bankin Jesus name amen love always

I have had nothing but problems with the current bill pay, I have made my views known to TDECU and they always say they are working on it but nothing changes. Every month for some reason or another bill pay has trouble get my e-bill, they always tell me that I need to contact my biller at their website, when I do they cannot find any reason for the issue. You cannot trust that your bills will be paid, The last thing that happened was that my February mortgage payment was 30 days late, when I contacted bill pay (which is a joke, at least 45 min on hold), I was told that it was sent out in Feb. but my mortgage company didn’t cash it until March, 30 days later. When I called my mortgage company they checked their records, and they verified that they received the check dated for February, 8th on March 10., When I called TDECU back, they blamed it on the post office, bill pay claims they mailed it on time, I know the post office has issues, but 30 days from Lake Jackson, to Sweeney, really! I am looking for a new bank with good customer service and definitely a different e-bill company, I have better things to do than wait on hold when I have banking issues, and I work hard to make sure my bills are paid and now I have to worry every month about my bills and credit being messed up. Thanks for nothing TDECU.

I’ve been with Tdecu for over 10 years now. I was with other banks since I was 16 years old I am now 50… But the last 10 years have been the most progressive in the way of my banking the way I handle my money the way my credit has changed.
TDECU gave me a chance after a terrible divorce, they bought my first new car EVER! TDECU gave me a personal loan when I needed it. And my personal banker help me through my financial situation and she tutored me on how to better my score and she help me by taking time with me.
And now I’m on my second New Truck !!! And walked right up and bought it straight from the dealer… And I just had to call my TDECU ..And just like that I own two vehicles with a great credit score… And a big smile on my face!
I’m forever grateful! THANK YOU TDECU
Maria