Brought to you by Teamwork, Teamwork Desk is a cloud based ticketing support software that enables you to manage the communication between you and your customers without compromising the relationship between the two. Our software streamlines the ticketing process thus helping solve problems much quicker. The metrics provided by our automated customer satisfaction feature will give you all the insights you need to make smart decisions. Some of the capabilities of Teamwork Desk:
• Unlimited inboxes
• Automated triggers
• Assign and prioritise tickets
• Private Notes
• Customer Profiles
• Mass actions
• Maintain customer records
• Ticket and productivity insights
• Seamless integration with Teamwork Projects.
Keeping track of and following up on customer emails shouldn’t be a hassle. With social media now at everyone’s disposal we understand the need to treat every customer as a VIP. As a result customer service never stops. With the advent of the Teamwork Desk Mobile App you can access each individual case at the push of a button.
“Just tested Teamwork Desk and we have decided that we love you and no longer love Zendesk! “ ~ Per, Tinyrocketlab.com
This is a bug-fixing release.
- fixed a crash while opening several screens due to analytics
- fixed Desk not opening tickets while tapping on a notification
- fixed Invalid JSON errors appearing when navigating through different inboxes
- many changes under the hood to improve stability
Ratings and Reviews
Fan of Desktop Version - mobile misses essential features
Love TW Desk on desktop and hoped to be able to use the app on the go. However, in order to take care of tasks on the go and communicate with the team the 'mention' (@agent) function is essential. Otherwise the person won't be informed that I asked a question or asked if he or she can handle the task. Please add.
Bad JSON message has locked me out of App
About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug.
Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.
Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.
So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
No Notifications?? Seriously??
A HUGE part of being skilled as an IT professional is having a quick response to tickets. We in the IT industry rely heavily on our ticketing system letting us know the exact time a request for our help is sent.
Quite frankly, I would be embarrassed if I made a ticketing system that didn't properly notify its users. There is no logical reason why this app shouldn't have Push Notifications. Please fix.
With Family Sharing set up, up to six family members can use this app.