Tech Coach can turn a major mobile freak-out into an experience that makes you feel all warm and fuzzy. It’s the smarter, faster way to support your device.
With Tech Coach you don’t have to wait to get the help you need. Through the app, you have a live, US-based expert on call with a single tap.
* Instant access: Connect live or via text chat in seconds..
* One call to solve it all: Get your problems solved with one call, 99% of the time.
* Smarter support: Get the most out of your device with proactive tips for device setup, OS upgrades, and other relevant tech topics.
* Expand your tech: Support for your device and virtually anything connected to it
The Tech Coach app is available for customers with iOS 9.0 and up.
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New: now you can delete messages you sent by mistake!
Ratings and Reviews
Does exactly what I expected, wanted, & needed
Just like the title says, its utilities have served my purposes quite well for the time being, and I don’t really see that that’s going to change anytime soon. I typically enjoy the sparse few pop up notifications I receive from time to time which almost always pique my interest and lure me in with their short little teasers pointing to the tech tips contained within the latest article, and although most of the time it’s generally about a subject which I am already well familiarized with, there may still be a few obscure aspects on that specific subject that it may actually enlighten me on that I was either unaware of or that I had only rarely used at some point during the previous phone’s life (or more) in the past; and there have also been a couple of times as well when it brought to my attention some convenient feature or useful setting that up until then I had been completely ignorant about because maybe I had never really had a need for it or perhaps I didn’t mind doing something the way I had always been doing it before, but from then on I began doing a certain task a totally different way that was faster and/or more efficient after having read the article on this app that was the subject of their notification on my phone.
Very impressed with TechCoach
I went to the Victor store to explain that my replacement iPhone 7 was not syncing with my truck’s Bluetooth. Was told that they didn’t think the phone was the problem; probably something wrong with my truck’s system. I said, “No, the defective phone was connecting with the truck with no problem and the problem started with the new phone.” I was told I would need to call Assurian since they replaced the phone and that “We can’t really do anything about it.” I waited to see if that was her final answer - she handed me a paper to call and get help from TechCoach. I left feeling really disappointed with the “help” I had received. My thought was that I was being told to call these people and fix my own phone.
Happy to say that Bennie was quick to identify the problem and cheerfully solve it in minutes. I’m not sure if the young lady in the store was doing her job as instructed but from beginning to end I felt like she was more interested in sending me back out the door than helping me. I had been to the same store two days ago and had a completely different experience for which I complimented and thanked the associate. Not too surprising that the nick name “disappointed” “poor service” and “Nothappy” are already taken.
Bad chat room Service
My parents was having issues with their tablet being able to print on their wireless printer. My parents are 80 and they use it for basic things only. No google play store acct etc.
Contacted a Tech Coach by name of Cyandria. At first she was okay, went through steps which I had done before opening a chat session. I started at 3:50pm with her, she asked if I had HP Smart Print and the plug in, I told her no. Let her know the LG tablet printed fine for last 2 years and just recently had an issue. She had me power printer off and back on when that did not work. She said just download the 2 apps please. I did not take it well but gave her benefit as it was a chat room. So once I installed tried it again still no print. She than ask for me to give her a moment I said ok. This was at 4:35PM, and I never heard back. I sent her several messages as I figured out why it did not print and corrected it. To where printer and tablet was printing again. Since I never had a HO plug in or the other app there was 2 steps I missed and she never told me how to complete the install. I message her several times asking if she could as there never a reply back. I had given up, left my parents came home and chat session was still open at 7:05 still I messages so I sent her another message ending the call and letting her know she provided me with bad service. I have sent an email. If I could rate with a negative that what it would be.
- Asurion Mobile Applications Inc
- 105.5 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Dutch, French, German, Korean, Spanish, Traditional Chinese
- Age Rating
- Rated 4+
- © Asurion Mobile Inc.
With Family Sharing set up, up to six family members can use this app.