Tech Expert is now Sprint Complete!
Let a live Tech Expert set up your new device — even show you a cool new feature or two. Get unlimited help for your device from a U.S.-based Tech Expert. Receive device tips, shortcuts, and proactive alerts.

Use Sprint Complete to call or chat with live tech experts. Whether it's a tech emergency or you want to learn a thing or two about your phone, we're here to help!

Who’s Eligible?
The Sprint Complete app is available to all Sprint Complete and Sprint Total Equipment Protection Plus customers with iOS 9.0 and above.

Important Notes
Sprint Complete is powered by Asurion.

What’s New

Version 4.526.12

Tech Expert is now Sprint Complete!
All the features you know and love, with a new slick design.

Ratings and Reviews

4.7 out of 5
3.3K Ratings

3.3K Ratings

Michelle1954 ,

My experience with Sprint

I find Sprint to be THE BEST cell phone company that I have ever worked for and ever been with. In fact, I have never been with any other mobile phone company because there was no need to change. Their was never any of that buying extra data because your data was included in your plan. So, there was never slowing down on your data speeds. They’ve always had plans for friends and family, and Sprint pays you the consumer for that. I have been with Sprint now since 2001 and have no desire to switch. I have worked for other mobile phone companies, where the training wasn’t as intense or informative.... where the main objective was to sell as much and as many accessories as possible without regard for a person’s income. In my opinion Sprint is a company, that has the most knowledgeable, best trained, most compassionate Customer Care Representatives and if I may add this company is sensitive to your needs. They have ongoing training since technology changes so quickly. So you can be assured of up- to - date information. Tech support at your fingertips. Business solutions to help your business with less effort. What more could you ask for ???!!! Excuse my ending that sentence with a preposition but why pay more for the same excellent service that you can get with Sprint ? I know I refuse to.

Older But Not Much Wiser ,

A Personal Touch

My question was technical in nature, and it had to do with”system haptics. I had no idea what they were or what their purpose was. Michelle told me she needed to do a little research on this and asked if I could give her a few minutes. While she did her research, I did also...checking Google, of course. We compared notes afterwards, and I think we both came to the same conclusion: we could live with “system haptics” whatever they are 🤣. I felt that Michelle went the extra mile to help me try to understand something that was a little out of the norm for both of us. I appreciate her willingness to do so especially when I voiced my concern for those living in the path of the
hurricane moving into the Carolina’s. (I have 103-year-old father that lives in Southeast Virginia very close to where Florence came ashore.) Michelle asked me to keep her prayer as she lives in the Carolinas apparently in the area where that hurricane was predicted to come sure. Michelle lent “a personal touch” in answering my request for information. 👍🏻for Michelle!

Mia Schexnayder-Davis ,

Kristen - what the best ever!!!

Kristen is the example of true customer service and Kristen holds the strength of making certain to the very end that solution is found. Through our the entire time Kristen demonstrated professionalism, and true level of expertise, patience, kindness and continual follow up. Kristen represents real Customer Service and being a FNP I can completely appreciate Kristen’s effort and no give up attitude. I would like to thank Kristen for all of her efforts and unwavering kindness.
Please acknowledge Kristen’s performance and willingness to see the problem to its solution. God bless Kristen and Sprint for having the wisdom to have Kristen on the team. She represents transformational leadership style from her immediate upper authority. Great Job Kristen .
Always Mia


Sprint Nextel Corporation
105.3 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Dutch, French, German, Korean, Spanish, Traditional Chinese

Age Rating
Rated 4+
© 2016 Sprint Corporation. All rights reserved.


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