Tech PHD by Assurant® is like having your own Personal Help Desk for your T-Mobile phone and all the devices that connect to it.
• Get instant access to knowledgeable US-based technical support* - tap to call or chat with a Technical Support Analyst for support on all your connected devices such as printers, routers, game consoles, smart TVs and thermostats. Automatically get access to this advanced feature at no extra cost as a Premium Device Protection Plus customer.
• Access your device protection plan summary and coverage documents.
• Use the chat bot to start a claim for cracks, drops or spills.
• Discover useful Tips about connectivity, security, battery usage, storage and more.
• Get help for your device with step-by-step troubleshooting guides.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you are not eligible for technical support, that feature will be removed 14 days after registration.
*Support for all connected devices is limited to setup, configuration or resolution of a home network connectivity issue.
Ratings and Reviews
Happy Tech PHD User
I have been a T-Mobile Customer for 5 years, and when a store rep showed me this app I was blown away! I am not the most technical person, but the Tech PHD expert I spoke to on the phone was able to assist me with all my technical questions. I was in need of resetting my WiFi router and connecting my phone to my new smart fridge, and the helpful rep on the phone help me set everything up within 30 min.
This app is only available to JUMP plus customer at T-Mobile, and it is a cool service I’ll use for all my IOT needs.
Not worth your $$$
Worst claim company ever. Ive been with Tmobile for many years and have been paying this company insurance $ for years with no claims. When I finally need them to file a claim for my stolen Iphone they cant cover it because the person who stole it had my permission to use it and its my fault for trusting someone who would steal from me. Like seriously what about all the dam money ive been paying you all for over 4 years.
This does not offer anything of value that can’t already be found on the webpage. The tips are stagnant and basic, their call feature can easily be duplicated by saving their tech number to contacts. I am just counting this as one more clutter app.
- T-Mobile USA, Inc.
- 147 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese
- Age Rating
- Rated 4+
- Copyright © 2017 Assurant Inc. All rights reserved. Patents granted and pending.
With Family Sharing set up, up to six family members can use this app.